OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[marymarcel]

Originally Posted by LisaScobee

Not sure where to put this. Just saw this error in the game logs. Not having any issues that I can tell.

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2025-07-18 09:05:59.246 WARNWARNING: DOTween Log: DOTWEEN Max Tweens reached: capacity has automatically been increased from 200/50 to 500/50. Use DOTween.SetTweensCapacity to set it manually at startup

Hi Lisa

I moved your post to the thread for your question.

We are not sure why it shows up sometimes, but it is not affecting the game itself and it disappears if you reload your garme.

[LisaScobee]

Today's "issue". Might be partially my ISP as my Alexa device picked up on a problem earlier. The last couple of days I've had a lot of trouble loading the game and moving around the farms. Running memcache as soon as I type this.

[Taz D]

Originally Posted by LisaScobee

Today's "issue". Might be partially my ISP as my Alexa device picked up on a problem earlier. The last couple of days I've had a lot of trouble loading the game and moving around the farms. Running memcache as soon as I type this.

Hi Lisa, Make sure your browser and computer are updated. If you need to do any updates please be sure to restart your computer.


You might try resetting your router for a minute.


It also could just be the number of players in the game today since we had a release. That can slow everything down.


If that doesn't help there are other suggestions you can try in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590


If nothing works for you, then it could be an internet problem somewhere between you and the game servers that is causing data to be lost. Between you and the servers are many links that the data for the game has to travel through to get to and from the server. Any one of those links having a problem or heavy traffic can cause slowed down or lost data transfer.

[LisaScobee]

Alexa noticed an issue when I had her test the connection. That was probably it. Game "seems" fine...for now.

Originally Posted by Taz D

Hi Lisa, Make sure your browser and computer are updated. If you need to do any updates please be sure to restart your computer.


You might try resetting your router for a minute.


It also could just be the number of players in the game today since we had a release. That can slow everything down.


If that doesn't help there are other suggestions you can try in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590


If nothing works for you, then it could be an internet problem somewhere between you and the game servers that is causing data to be lost. Between you and the servers are many links that the data for the game has to travel through to get to and from the server. Any one of those links having a problem or heavy traffic can cause slowed down or lost data transfer.

[LisaScobee]

Are both the game servers and the forum servers the same? Game's running slow (have cleared memcache) and the forums are as well. My intenet speed is correct for what I'm paying for and my Alexa device sees no errors when she checks.

Game is freezing changing between farms

[Taz D]

Originally Posted by LisaScobee

Are both the game servers and the forum servers the same? Game's running slow (have cleared memcache) and the forums are as well. My intenet speed is correct for what I'm paying for and my Alexa device sees no errors when she checks.

Game is freezing changing between farms

Hi Lisa,
The game servers and the forum servers are in the same location.
Even though your internet speed is correct that is only telling you the speed between you and your service provider. There are many other links that your data has to go through to get to and back from the servers. So any one of those links having problems or heavy traffic can cause you problems with loading or doing things on your farms or in the forums. Your Alexa device does not check those links because it goes a different path to check. And we have no way to check them either.

[LisaScobee]

And of course as soon as i questioned it, the game started performing correctly.

Taz D;6614550]Hi Lisa,
The game servers and the forum servers are in the same location.
Even though your internet speed is correct that is only telling you the speed between you and your service provider. There are many other links that your data has to go through to get to and back from the servers. So any one of those links having problems or heavy traffic can cause you problems with loading or doing things on your farms or in the forums. Your Alexa device does not check those links because it goes a different path to check. And we have no way to check them either.

[Taz D]

Originally Posted by LisaScobee

And of course as soon as i questioned it, the game started performing correctly.

Hi Lisa,
Believe me it wasn't the game servers or we would have a lot of people complaining and we would see it as well.

[LisaScobee]

Probably "my computer" but there's nothng I can do about that.

Originally Posted by Taz D

Hi Lisa,
Believe me it wasn't the game servers or we would have a lot of people complaining and we would see it as well.

[Taz D]

Originally Posted by LisaScobee

Probably "my computer" but there's nothng I can do about that.

Hi Lisa,
I doubt it is your computer. It is more likely an internet problem somewhere that we can not see or get fixed. You will just have to wait and keep trying.