OFFICIAL Facilities and Facility Manager

[MOM GLENDA]

for a week i am finding products unchecked everyday in my faciltys . last 3 days i checked everyday and they unchecked again.got some service facilitys i unchecked to get more products in them.i know i did not uncheck the products in my factorys or inside my service faciltys i unchecked the whole service building. also last 2 times i posted some never filled when i filed them .and i not talking about the service ones i got unchecked. when they get time hope they make things stop coming unchecked .i will never get enough products to recheck the service ones if not making the unchecked products got Rhemetoid arthritis and it is hurting my fingers doing this everyday .thanks

[marymarcel]

Originally Posted by MOM GLENDA

for a week i am finding products unchecked everyday in my faciltys . last 3 days i checked everyday and they unchecked again.got some service facilitys i unchecked to get more products in them.i know i did not uncheck the products in my factorys or inside my service faciltys i unchecked the whole service building. also last 2 times i posted some never filled when i filed them .and i not talking about the service ones i got unchecked. when they get time hope they make things stop coming unchecked .i will never get enough products to recheck the service ones if not making the unchecked products got Rhemetoid arthritis and it is hurting my fingers doing this everyday .thanks

Hi MOM GLENDA

I moved your post to the thread about Facilities as it has nothing to do with the New Release.

We know that there is a limit for unchecking items, so if you reach that limit some items get checked again automatically.
But you say you find items unchecked after being checked, so the opposite thing.

Nobody but you can check and uncheck your facilities or products in them. If you have more than one facility/service of the same type, then if you uncheck an item in one facility it applies to all of them.
Same if you check an item, that applies to all facilities/services of the same type.

To be clear, let say you have 8 Dairy Processing Plant and you uncheck Butter in one of them. Butter will be unchecked in all the othe 7 factories.
If you try to check Butter in other of those facilities, all 8 will have Butter checked.

If that is not your problem, then please contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[MOM GLENDA]

i do not understand how to read your messages the way they are now i be 82 in march. some of my products in faciiltys are unchecked again and not able to check them back everyday.noticed today some body bought 2 semi trucks .i have owed a lot of them for years and i know i did not buy them .changing my password.if that does not stop this i stop playing after playing since 2009.i will cry when i do .i be lost without my farms.

[Taz D]

Originally Posted by MOM GLENDA

i do not understand how to read your messages the way they are now i be 82 in march. some of my products in faciiltys are unchecked again and not able to check them back everyday.noticed today some body bought 2 semi trucks .i have owed a lot of them for years and i know i did not buy them .changing my password.if that does not stop this i stop playing after playing since 2009.i will cry when i do .i be lost without my farms.

Hi Mom Glenda,
I moved your post to the Help & Support thread about facilities where your previous post about this was moved. If you are going to answer these posts please do so in this thread as it has nothing to do with the current release.
Only you or someone you may have givern your login information to could buy those semi-trucks on December 4th.


Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[MOM GLENDA]

ty i let support know i am upset because i never had any problems like this on farmtown before.my husband died last christmas night .i need farmtown .love this game and no this has nothing to do with having more than one factory i own all of them i got 2 of most of them some i got more than 2 .and i know how it all works .i just cannot recheck them everyday . my friends are not getting as much when i post because of them being unchecked

[nickieshow]

Hello I recently purchased the offshore oil rig. My question is can it be placed on a farm with 1 of my oil pumps?
Also when I use my start all tools my mineral mine doesn't load the salt. I have open each 23 mines and load the salt manually. There is also a glitch in the market when hiring someone. When I get a request to work on someone's farm, It says you can use my fuel and tools. but when i get to their farm, their tools aren't showing up. so we have to meet again in the market to rehire sometimes more the once. Its getting a little annoying. Maybe the developers can look into these concerns thank you Nickie. BTW you all do such a great job thank you

[Taz D]

Originally Posted by nickieshow

Hello I recently purchased the offshore oil rig. My question is can it be placed on a farm with 1 of my oil pumps?
Also when I use my start all tools my mineral mine doesn't load the salt. I have open each 23 mines and load the salt manually. There is also a glitch in the market when hiring someone. When I get a request to work on someone's farm, It says you can use my fuel and tools. but when i get to their farm, their tools aren't showing up. so we have to meet again in the market to rehire sometimes more the once. Its getting a little annoying. Maybe the developers can look into these concerns thank you Nickie. BTW you all do such a great job thank you

Hi Nickieshow,
I moved your post to the thread about facilities. The off shore rig as with all the turbo facilities can be placed on the same farm as the single facility as they are different facilities.
For the salt open any one of your mineral mines and look at the box for salt. Make sure there is a check in the box. Checking it in any one of the mineral mines checks it in all of them.
If there is a problem with the tools not showing up then it is with an individual's settings. They need to possibly uncheck using their tools and then recheck it in the hire. You should be handed the biggest tool between you both that is needed when you land on the first farm and each successive farm for the work.

[nickieshow]

the salt box wasnt checked.it is working now tym

[Missy Lou]

There is no longer a check box by my animal facilities. Is this a change or an oops

[marymarcel]

Originally Posted by Missy Lou

There is no longer a check box by my animal facilities. Is this a change or an oops

Hi Missy Lou

There isnt a check box next the animal sheds.

If you do not want to see them on your farms, then click in your preferences, the wrench, and uncheck "Show Animal Buildings" option.
Then click in the green check mark to save changes.

If you do not want to see them in your Facility Manager, then open the Facility Manager and click in the Funnel.
Under Facility Type, uncheck "Animal Buildings" option.
Then click in the green check mark to save changes.