OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[GR8L8K8]

Thank you : )

[Qivis]

I keep planting my entire farm BEFORE I irrigate but the data appears not to be saving correctly. I end up with several areas on random farms that are plowed but not planted and then I discover them several hours later.

It also appears that crops are going missing from being planted and I am finding this out a few hours later. I have whole areas plowed and unplanted that I planted before leaving for 9am service at church this morning. And this is not the first time. Just the first time I am reporting it on the Forum since I KNOW the crops were fully planted before I irrigated them.

[Taz D]

Originally Posted by Qivis

I keep planting my entire farm BEFORE I irrigate but the data appears not to be saving correctly. I end up with several areas on random farms that are plowed but not planted and then I discover them several hours later.

It also appears that crops are going missing from being planted and I am finding this out a few hours later. I have whole areas plowed and unplanted that I planted before leaving for 9am service at church this morning. And this is not the first time. Just the first time I am reporting it on the Forum since I KNOW the crops were fully planted before I irrigated them.

Hi Qivis,
I can see your farms are heavily layered and this can cause problems like this. It is probably that you have inadvertently over laid crop fields. The only way to fix that is to delete all the crops fields, restart you farms and look to see if any show back up again. If they do then delete those and restart again. Repeat this until none show again. Then you can replow and plant them again.
I do suggest you remove some of the layering as with as much as you have then you run the risk of reaching the limit to what a farm can hold. When that happens then things like this happen.

[Qivis]

Originally Posted by Taz D

Hi Qivis,
I can see your farms are heavily layered and this can cause problems like this. It is probably that you have inadvertently over laid crop fields. The only way to fix that is to delete all the crops fields, restart you farms and look to see if any show back up again. If they do then delete those and restart again. Repeat this until none show again. Then you can replow and plant them again.
I do suggest you remove some of the layering as with as much as you have then you run the risk of reaching the limit to what a farm can hold. When that happens then things like this happen.

I am getting the majority of the crops planted and a few areas will show as planted when I first do them and it is usually the last farm planted where this happens. I always make sure there is no number showing on the disk data saving icon before irrigating. What is more this has only been happening the last couple days. And the related farms have been layered for a couple years now and trees even put into storage and moved to the last farm when more real estate was unlocked as part of the recent update.

I forgot the mention, there were no additional layers on another of my farmers when this happened to his too!

[Taz D]

Originally Posted by Qivis

I am getting the majority of the crops planted and a few areas will show as planted when I first do them and it is usually the last farm planted where this happens. I always make sure there is no number showing on the disk data saving icon before irrigating. What is more this has only been happening the last couple days. And the related farms have been layered for a couple years now and trees even put into storage and moved to the last farm when more real estate was unlocked as part of the recent update.

Hi Qivis,

More real estate added does not add to the limit a farm can hold. That limit is limited by the database size for each farm, not by the size of the farm. Just because it has worked for 2 years does not mean it will continue to work.
The only way to fix this is to remove some of the layering and also fix the plowed feilds as I said.


If you wish you may contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Qivis]

Originally Posted by Taz D

Hi Qivis,

More real estate added does not add to the limit a farm can hold. That limit is limited by the database size for each farm, not by the size of the farm. Just because it has worked for 2 years does not mean it will continue to work.
The only way to fix this is to remove some of the layering and also fix the plowed feilds as I said.


If you wish you may contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

I meant that the added real estate added to the overall size of the last farm so I could move trees onto it in an effort to stay well within the limits on the lower numbered farms. I would have gone straight to posting a ticket to the developers but they may have evacuated before the recent hurricanes and there are more important issues for them to face even though the servers are not in Florida. (Like damage to their personal residences or family who are not reachable because they do not have a way to recharge their phones! I have friends who left Florida well ahead of time who cannot reach their kids.) This is just a game even when they can log into the servers via remote. I even have Raul's direct email but have not used it in several years at this point. Thanks for getting back to me so quickly though. If it is still happening in a couple days I will file a ticket.

[Taz D]

Originally Posted by Qivis

I meant that the added real estate added to the overall size of the last farm so I could move trees onto it in an effort to stay well within the limits on the lower numbered farms. I would have gone straight to posting a ticket to the developers but they may have evacuated before the recent hurricanes and there are more important issues for them to face even though the servers are not in Florida. (Like damage to their personal residences or family who are not reachable because they do not have a way to recharge their phones! I have friends who left Florida well ahead of time who cannot reach their kids.) This is just a game even when they can log into the servers via remote. I even have Raul's direct email but have not used it in several years at this point. Thanks for getting back to me so quickly though. If it is still happening in a couple days I will file a ticket.

Hi Qivis,

Support is not located in Florida, so you can send a ticket anytime.

[Qivis]

Originally Posted by Taz D

Hi Qivis,

Support is not located in Florida, so you can send a ticket anytime.

I think you misunderstood what I was getting at anyway. I was not talking about missing fields. I was talking about fields that were still there appearing to be unplanted 5 or 6 hours after I had planted them already. None of my farms are overlapped with 9 layers from edge to edge to stay within my data limit and most are only at 6 layers with some only as a single layer. I have gradually decreased my layers over the years precisely to keep crops, trees, and flowers from disappearing (and it would be too slow anyway) and have to tell a friend over and over that I will not cover my farms in lakes because the factories in fact make me more coins. My 65 trillion is pretty much proof of that. She seems to think otherwise. I do appreciate your suggestions though.

[sue benz]

Logged in today and found that all my stored crude oil has disappeared. I have reloaded all and found none in stock. There is no way I used it all. Please let me know if some how there was a glitzch

[Taz D]

Originally Posted by sue benz

Logged in today and found that all my stored crude oil has disappeared. I have reloaded all and found none in stock. There is no way I used it all. Please let me know if some how there was a glitzch

Hi Sue,
I just checked your data and you have 564 crude oil barrels in your storage.