OFFICIAL Facilities and Facility Manager

[Taz D]

Originally Posted by gkersjes

Hello, i am sending this information for about the fourth time maybe more.

not all of my facilities fill when using the facilities manager. the person who i have sent this to answered me and said my farm was working fine (which it is not) nor have i had an answer to my other several requests sent on the same subject.

i use the facilities manager and then i go and clear my mecache (everytime) and get an additional 2 million or more starts. i then sort by utilization and go to the bottom of the sort and i still have factories that don't fill. (todays example is window cleaning supplies) when i. check the materials needed i have all that are needed.

Please please please help me with this problem.

Thank you

USER ID number is: 1348659600 Build No: 642

Hi Gkersjes,
I moved your post to the thread about facilities and facility manager.
What happens when try starting that facility from the Start all in the facility itself?
Does that facility have a check in the box for it in the facility manager?
Do all the products in the facility have checks in each of their boxes?
Have you tried starting each individual product within the facility to see if any ingredient shows as short?


As you have already been directed to Support and been working with them then you need to work with them. There is nothing we can do to solve this for you through the forums.

[Enigmacross]

It is possible to see a list of all farm cash facilities that you have purchased.
I feel sure that I have purchased more than 1 deli, but there is only 1 showing up in the facility manager.
I wanted to check to see if I was correct.

[Tiger]

Originally Posted by Enigmacross

It is possible to see a list of all farm cash facilities that you have purchased.
I feel sure that I have purchased more than 1 deli, but there is only 1 showing up in the facility manager.
I wanted to check to see if I was correct.

Hi Enigmacross,

The Farm Cash Activity log which you can check for yourself will only let you see back about 6 months.

We have checked your data much further back. We are not seeing a missing Deli and we can see that you only purchased one of them.

[michelle jo]

hi not been able to request premium poultry mix for over 2 days it just says i can request in 2 hours thank you

[marymarcel]

Originally Posted by michelle jo

hi not been able to request premium poultry mix for over 2 days it just says i can request in 2 hours thank you

Hi michelle jo

Please check your date and time in your computer, if they are off, then this kind of problems can happen.

If you are using a saved link in your computer to load the game, please do not use it and instead use this link and type your credentials:
https://apps.slashkey.com/farmtown/login

You can also try to run memcache, link below. A new window will open with a short list of unsettings. Close that window and your farm in all tabs you have it open. Then reopen your farms.
https://apps.slashkey.com/farmtown/p...lear_memcached

[Enigmacross]

Originally Posted by Tiger

Hi Enigmacross,

The Farm Cash Activity log which you can check for yourself will only let you see back about 6 months.

We have checked your data much further back. We are not seeing a missing Deli and we can see that you only purchased one of them.

Thanks for letting me know.

[VeraN]

I have a recurring issue. I disabled the fried fish in the Dominican restaurant. I came back on tonight and it is enabled again. I again unchecked it and when I refreshed, it was checked again. I did a memcached and cleared my cache. Any ideas on what is going on? I've never had this happen before. Oh, it's part of a chain, if that matters. I have disabled other things in chains without issue.

Thanks

[marymarcel]

Originally Posted by VeraN

I have a recurring issue. I disabled the fried fish in the Dominican restaurant. I came back on tonight and it is enabled again. I again unchecked it and when I refreshed, it was checked again. I did a memcached and cleared my cache. Any ideas on what is going on? I've never had this happen before. Oh, it's part of a chain, if that matters. I have disabled other things in chains without issue.

Thanks

Hi VeraN

If that facility is part of a chain then that means you have at least 2 of that same facility.

In that case when you uncheck a product from one of the facilities, it applies to all facilities of the same type you own.

If you uncheck a product from a facility and then put a check mark to the same product in the other facility, then that product is again checked in both facilities.

[VeraN]

Originally Posted by marymarcel

Hi VeraN

If that facility is part of a chain then that means you have at least 2 of that same facility.

In that case when you uncheck a product from one of the facilities, it applies to all facilities of the same type you own.

If you uncheck a product from a facility and then put a check mark to the same product in the other facility, then that product is again checked in both facilities.

Right. I uncheck it in just one. Then, when I log out and log back in, the item is checked again.

[marymarcel]

Originally Posted by VeraN

Right. I uncheck it in just one. Then, when I log out and log back in, the item is checked again.

Hi VeraN

There is a limit on how many items you can uncheck in your facilities, when you reach this limit this kind of problems can happen.

Please consider that if you are also unchecking facilities, then all their products are deselecting.

You can try selecting some facilities back and reload the game. Then try unchecking only the product from the restaurant and see if that works for you.