OFFICIAL Problems with crops and products disappearing from Storage

[Lizbetta]

Hi everyone
I know I have lost a few facilities but I have managed to figure out how to avoid that now in the pat week I have been losing thousands of my products I have always kept loads of extra products of every thing but now many of them have totally disappeared Please PLEASE help

[Tiger]

Originally Posted by Lizbetta

Hi everyone
I know I have lost a few facilities but I have managed to figure out how to avoid that now in the pat week I have been losing thousands of my products I have always kept loads of extra products of every thing but now many of them have totally disappeared Please PLEASE help

Hi Lizbetta,

Keeping a vast amount of products can cause random products to go missing.

Although an individual maximum limit of 200 million is possible, you can not keep many products at that level before you start losing random things from harvests & products. When this happens, it can be any of your products not just those that may have reached that limit or gone over it when you tried to add more to storage. It's best not to let any individual item reach 200 million.

We can see that you have been cashing out recently, but it doesn't look like that you sell your non-ingredients very often so as well as keeping an eye on any product getting too high and selling a portion off, it's also worth you cashing out more often.

We are unable to see what you had before any products went missing and it's possible that what could have caused them to disappear is part of what is missing now.

As it looks like you have contacted support in the past about missing facilities, please also contact them about todays issues as well. Please remember to list what has gone missing today.

To contact Support, make sure that you are logged into the website then click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.