OFFICIAL Belt / Dan Bonuses

[Palmarina]

Hi, me again.
The past few days my game crashes each time I post bonuses to my FB timeline (see attachement).
Just right now I had 2 bonuses, posted them to my timeline and bam the game crashes.
I have to restart to continue playing;
Should I send this to the helpdesk?
Please advice, thanks in advance for any help.

Edit:
FYI:
I clear memcache and macromedia files on a regular base
Windows 10 pc
Chrome is up-to-date

[Tiger]

Originally Posted by Palmarina

Hi, me again.
The past few days my game crashes each time I post bonuses to my FB timeline (see attachement).
Just right now I had 2 bonuses, posted them to my timeline and bam the game crashes.
I have to restart to continue playing;
Should I send this to the helpdesk?
Please advice, thanks in advance for any help.

Edit:
FYI:
I clear memcache and macromedia files on a regular base
Windows 10 pc
Chrome is up-to-date

Hi Palmarina,

Have you also kept up with your windows updates? If not please do them.
If you have done those as well, are the bonuses from the same facility? If so which one?
Is it happening if you post them from a different farm than the one you were on today?
Does it only happen when using Chrome?
If it's doing it every single time, then yes please let the support team know.

To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.

[Palmarina]

Both Windows and Chrome are up-to-date
it happens in Mozilla Firefox too
the bonuses today were from 2 different factories
and yes it happens every single time

I'll contact the helpdesk :-)

Thanks Tiger

Originally Posted by Tiger

Hi Palmarina,

Have you also kept up with your windows updates? If not please do them.
If you have done those as well, are the bonuses from the same facility? If so which one?
Is it happening if you post them from a different farm than the one you were on today?
Does it only happen when using Chrome?
If it's doing it every single time, then yes please let the support team know.

To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.

[Tiger]

Originally Posted by Palmarina

Both Windows and Chrome are up-to-date
it happens in Mozilla Firefox too
the bonuses today were from 2 different factories
and yes it happens every single time

I'll contact the helpdesk :-)

Thanks Tiger

Hi Palmarina,

That's fine, could you let us know which facilities and which products are doing it please.

[Palmarina]

Today's bonus:
goulash 6th Dan, from the Hungarian restaurant
mini bag 7th Dan, from the fashion accessories factory

it happened for all kinds of bonuses

Originally Posted by Tiger

Hi Palmarina,

That's fine, could you let us know which facilities and which products are doing it please.

[Tiger]

Originally Posted by Palmarina

Today's bonus:
goulash 6th Dan, from the Hungarian restaurant
mini bag 7th Dan, from the fashion accessories factory

it happened for all kinds of bonuses

Hi Palmarina, ok thanks very much for letting us know!