HTML5/WebGL: Game Not loading or frequent crashes

[Tiger]

Originally Posted by Donald_Kinscherf

Can't get on farm... goes to #75 then grey screen

ID: 532948232

Hi Donald,

I have moved your post to the thread for your issue. I have just visited your farm 1 and been planted not long ago. Are you able to load the game now or is one of your SNs doing it for you?

Grey screen sounds like an extension my be blocking the game from loading so please check these first:

• Check that you are using one of the popular browsers like, Chrome, Edge, Opera, Firefox and that it is up to date and that cookies and popups are allowed in your browser.
  
  
• If you have added any extensions your your browser that are enabled, please disable all of them while you try to load the game. Some extensions will prevent you from being able to load the game.
  
  
• If you need changed any settings or disabled any extension in your browser, please close and reopen the browser before you try to load the game again.

If you have already done those and still can not load the game please continue with the following and do any you have not already done:

• Make sure that you have done all your updates on your computer and get it as up to date as you are able to.
  

  For Windows Users:
  Bottom left of your monitor screen is a search box, type the word Update in it and you should see an option that says Search for Updates, click on it and follow the instructions.
  
  For Mac users:
  Choose System Preferences from the Apple menu, then click Software Update to check for updates.

• After doing those please go to the 1st post on page 1 of this thread. There is more information and help for you there about what to do if you are seeing any errors or Web GL disabled in the FT Console beneath your game screen and other information for you, please try any of those that you have not already tried and see if they help.