New Release -- July 10th, 2018

**Taz D** · #1 Jul 24 2018, 11:02 PM

Quote:

Originally Posted by JudyD1651

We cleared memcache and tried again and it did not work.

Hi JudyD,
Try removing your settings for them as SN, reload and reset them again.

JudyD1651 · #2 Jul 24 2018, 11:11 PM

Quote:

Originally Posted by Taz D

Hi JudyD,
Try removing your settings for them as SN, reload and reset them again.

We did as you suggested and it didn't work.

**Taz D** · #3 Jul 24 2018, 11:15 PM

Quote:

Originally Posted by JudyD1651

We did as you suggested and it didn't work.

Hi JudyD,
Then I don't know what else to tell you to try as we couldn't duplicate this. It worked for Tiger. Only thing I can suggest is to contact Support and let them see if they can duplicate it with you.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

JudyD1651 · #4 Jul 25 2018, 08:13 PM

Quote:

Originally Posted by Taz D

Hi JudyD,
Then I don't know what else to tell you to try as we couldn't duplicate this. It worked for Tiger. Only thing I can suggest is to contact Support and let them see if they can duplicate it with you.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

Thank you.

**Taz D** · #5 Jul 25 2018, 08:18 PM

Quote:

Originally Posted by JudyD1651

Thank you.

Hi JudyD,
Check the latest additions by Raul. This applies to your problem.

JudyD1651 · #6 Jul 25 2018, 11:00 PM

Quote:

Originally Posted by Taz D

Hi JudyD,
Check the latest additions by Raul. This applies to your problem.

Ahhhh...so this tells me the one designing and the one whose farm is being designed on have to have an Excavator. I always put tools in storage immediately after I purchase them.

**Taz D** · #7 Jul 25 2018, 11:05 PM

Quote:

Originally Posted by JudyD1651

Ahhhh...so this tells me the one designing and the one whose farm is being designed on have to have an Excavator. I always put tools in storage immediately after I purchase them.

Hi JudyD,
Not exactly. That tells you that was the case, but they have now fixed it. Now even if only the owner of the farm has the excavator and it is in storage then it should work correctly.