OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[LisaScobee]

Originally Posted by marymarcel

Yes Lisa, you should get an automatic response from support in your email address.
That is only to let you know that they received your ticket. They will contact you by email later.

If you do not find it after an hour, please check your spam folder.

Just checked inbox and spam and nada and I won't have time to deal with this now until later today.

[FF1976]

If you look closely on your internet agreement it will say up to "xx" megabits per second. It could be as slow as 1 megabit per second and still be within the service level.

[marymarcel]

Originally Posted by LisaScobee

Just checked inbox and spam and nada and I won't have time to deal with this now until later today.

Ok Lisa, hopefully you will get it later or we will let support know. Thanks

[LisaScobee]

Originally Posted by marymarcel

Ok Lisa, hopefully you will get it later or we will let support know. Thanks

What does this mean?

2024-05-04 13:58:55.368 INFOCheckpoint-DONE - Map Loaded - Mem: 101/61/163/306 MB
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2024-05-04 13:59:30.371 ERROR{"isTrusted":true}

Just now got the "automated response" from support.

[marymarcel]

Originally Posted by LisaScobee

What does this mean?

2024-05-04 13:58:55.368 INFOCheckpoint-DONE - Map Loaded - Mem: 101/61/163/306 MB
------------------------------------
2024-05-04 13:59:30.371 ERROR{"isTrusted":true}

Just now got the "automated response" from support.

If you got the automatic response, then they will contact you sooner than later and they will work with you to check the issues.