OFFICIAL Facility Chains

[marymarcel]

Originally Posted by Pegasus_III

Hi Mary,
Answering your reply:
"Please be sure you have stored the products started in your facilities."
In My Facility Manager", I Store All, then Start All, Then Load All, each time i reload the facilities & services.

"Also, you can have products to Export to a specific chain but there is no room in your neighbours staging area to be able to Export. You will not be able to export to them until they have room in their staging area."
Each screen show multiple people who can recieve products but the amount of products I can send them is vastly smaller than normal.

"OR"

"You have products to Export to Mulitple chains but only some of them have space in their staging areas. In this case you click the Pale Blue Button and any chains that you can export to will also have a dark blue Export button so you can Export to that chain."
The color can be either light blue or dark blue but still I have lots of product to export (although this time it was far less than it should have been)

Thanks for all you do!! Love the game!

Hi Pegasus

We cant see the amounts you have to export or what could be happening with your chains or the staging areas from your neighbors, that is why I asked you to contact Support.
Hopefully they will give you a solution

[Pegasus_III]

I run my factories and services each day.
I reload often but post only once.
I waited over 2 weeks to work the Facility chains.
I process IMPORTs first, then EXPORTS
Something is wrong when I process the EXPORT side.
The amount to export EXACTLY matches the first person in the list so that ALL available to export goes only to one person. This was not the case in the past. Normally, I get many exports per entry.
I suspect, the products are getting lost from previous day runs.
Please look into this. Thank you

Additional information: Normally, it's a net gain in COINS
Today, I started with 83B, imported all, went to 79B, exported most (I left some to show you the example), and now have 80B... and net loss of about 3B coins.

[marymarcel]

Originally Posted by Pegasus_III

I run my factories and services each day.
I reload often but post only once.
I waited over 2 weeks to work the Facility chains.
I process IMPORTs first, then EXPORTS
Something is wrong when I process the EXPORT side.
The amount to export EXACTLY matches the first person in the list so that ALL available to export goes only to one person. This was not the case in the past. Normally, I get many exports per entry.
I suspect, the products are getting lost from previous day runs.
Please look into this. Thank you

Additional information: Normally, it's a net gain in COINS
Today, I started with 83B, imported all, went to 79B, exported most (I left some to show you the example), and now have 80B... and net loss of about 3B coins.

Hi Pegasus

We cant reproduce what is happening to you.

If you are getting less coins for the export it could be that less neighbors are playing this feature or their staging areas are full.

We asked you to contact Support as you are having many problems with your Facility Chains feature.
If you havent contacted them yet, please do it.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366