OFFICIAL Facilities and Facility Manager

[marymarcel]

Originally Posted by spotter77

I can see that these facilities are working properly in the aspect that they are counting down the time that it takes to produce the products. My issue, is that I'm NOT seeing the products "Done" results in order for me to store them. I have attached a word document that shows my explanation and screenshots of my issue, in a reply to the email sent to me. Unfortunately, I couldn't attach it here because the file was "too large." I'm basically wasting time on facilities that won't allow me to store products it "says" it's producing, but doesn't show in the "Done" stage of the process. Again, I have brought this up in the past, and I got the same reply I did now. The issue still hasn't been fixed. I should have twice as much (if not more) fuel than I do now. This is very disappointing. Especially when I've spent my hard earned money on this game to get the upgraded tools, etc. Please see my replied attachment to your email.

Hi spotter

Maybe you did that answering to Support but not here in the forum.

To store products, you need to open the facility and then click in Whats Pending button.
If you hover your mouse on each product then you will see the Store button.

One thing I noticed is that you have 24 farms but only 8 oil pumps to fill 5 Oil Refineries. You can have 1 oil pump per farm to get more crude oil.

If you wish you can contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

From Facebook version use: http://apps.facebook.com/farmtown/settings2/support/

From Website version use:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366