OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[Taz D]

Originally Posted by Deluxxe

I just now purchased the Orthopedic clinic,Orthopedic Supplies Factory, Radiology Imaging center, Radiology and place all four on to my farm number 27. Now when I look at that farm all four items are missing. The very same thing happened about two weeks ago. I purchased the Ultimate Freight Locomotive and a mess of cars to with it. Placed them on farm number 27. I sure would like to get those items back on my farm. What do I need to do to get those back on my farm?

Hi Deluxxe,
I moved your post to the thread about missing items. You are missing items on that farm because you have too much on that farm. You have wall to wall waters with trees, flowers, and facilities over all the waters. There is a limit to how much can be placed on a farm. When you exceed that limit then things disappear because they can not be added to the database for that farm. I highly recommend you decrease by a lot what you have on that farm and any others you have layered this much.


I am sorry, but we can not add items to your farms or refund FC through the forums. You will need to contact Support concerning the missing items. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Taz D]

Originally Posted by GR8L8K8

I received a tool from a neighbor. I placed it on a farm. When I tried to add it to my storage I received a pop-up saying item could not be added to storage, try again later. Tried multiple times. I refreshed the farm and the tool was gone. Checked my storage and it's not there. Checked my farm cash history, the item is listed as being received. Please help!

Hi GR8L8K8,
I have checked an yest the tool is missing. You will need to contact Support about this as we can not do anything about this through the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[tigeressbarb@aol.com]

I just bought the Camel Goods facility and didn't have any place to put it so moved to a different farm thought it would be with me there too but it wasn't and it didn't give my farm cash back that I spent on it. So please refund my farms cash for the building or tell me where it went please.

[Taz D]

Originally Posted by tigeressbarb@aol.com

I just bought the Camel Goods facility and didn't have any place to put it so moved to a different farm thought it would be with me there too but it wasn't and it didn't give my farm cash back that I spent on it. So please refund my farms cash for the building or tell me where it went please.

Hi tigressbarb,
I moved your post to the thread about missing items.
I have checked your account and you did not complete the purchase because you tried to change farms during your attempt. You can check that no purchase was made by going to the Account tab above your farm and click on the Farm Cash Activity Log.

[MammaKanode]

Hi! I am missing at least two that I know of facilities Fashion World and Appliance Service Center. These are required for a pass item, and I have had them both for years. Now they are no where to be found. They show in the store as I own one of each, but not in my storage or on my farms Please advise...... THANK you.

[MammaKanode]

They have been found I changed browswers to Chrome from Firefox and they are here.

[Unmasqued]

i was moving facs on farm 17 and apparently if you move accidentally drop a fac off the edge it disappears! lol idk what happened, but my Roofing Supplies Fac literally disappeared. I checked my storage, didn't see it. Perhaps you can find it. Thanks! Sybil

[Taz D]

Originally Posted by Unmasqued

i was moving facs on farm 17 and apparently if you move accidentally drop a fac off the edge it disappears! lol idk what happened, but my Roofing Supplies Fac literally disappeared. I checked my storage, didn't see it. Perhaps you can find it. Thanks! Sybil

Hi Sybil,
Sorry but it is missing. We can not do refunds through the forums. You will have to contact Support about this. To contact them currently send an email to Support@slashkey.com. Please note it can take up to a few days for them to respond to you.