Go Back   Farm Town > Help & Support > Help & Support
Register FAQ Community Calendar Today's Posts Search

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old Jul 31 2023, 06:40 AM
Seija Seija is offline
Getting Started ( Level 1 )
 
Join Date: Feb 04 2010
Location: California
Posts: 5
Farmer Since: Mar 27 2009
Level:
Trophies: 0
XP:
Default

Quote:
Originally Posted by Tiger View Post
Hi Seija,

Facebook should have given her various other methods to confirm the account belongs to her, did she try those? If she did not keep the email active that she used for that account that may be where the biggest problem is.

Has she ever contacted the support team in the past for any issues with the game on the old account?

Did she open a new Facebook account and start playing Farm Town on that?

If she knows the id for her farms that are linked to the hacked account, please ask her to use the new Facebook account to contact the support team. She will need to provide farm link for her old farms to the support team so that they can take a look to see if anything can be done.
Hello, I just wanted to give you a happy update to the post. My friend emailed support and they were able to recover her farms for her. She logged in today for the first time in ages and I was so happy I cried. I just want to thank all the mods here and Slashkey support team for helping her out. Support was helpful, it just took time.
__________________
[url]http://apps.facebook.com/farmtown/play/?farm_id=197008793649030&farm_ix=Y
Visit 's Farm


DB:W20, MPS:C20
Reply With Quote
  #2  
Old Jul 31 2023, 07:17 AM
Tiger's Avatar
Tiger Tiger is offline
 
Join Date: Mar 12 2010
Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
Posts: 9,392
Default

Quote:
Originally Posted by Seija View Post
Hello, I just wanted to give you a happy update to the post. My friend emailed support and they were able to recover her farms for her. She logged in today for the first time in ages and I was so happy I cried. I just want to thank all the mods here and Slashkey support team for helping her out. Support was helpful, it just took time.
Hi Seija,

Glad to hear you are both happy that she was able to get her farms back. Thank you for letting us know, your thanks message will be passed on
__________________
Tiger


Clickable Help Links:
Need help? Post in Help and Support
How to get and Create your Farm Link
How to FIND YOUR POSTS on the forum.


Reply With Quote
Reply

Tags
link email, login


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 12:23 PM.