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  #3791  
Old May 07 2021, 08:30 AM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,778
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Quote:
Originally Posted by bgfarmer View Post
I wonder if I will ever get my facilities, tools, animals, farms back? I purchased a new computer during the last phase of the conversion. I now have one farm no tools 4 trees, no neighbors. I don't understand how this change is better, when I have been bankrupt.
Hi bgfarmer

It seems you started a new facebook account after purchasing your new computer.

I had a look at your data tied to your email registration and the last time you entered that account was on February 2nd.

No matter if you purchased a new computer you need to enter to the same facebook account to get your farms. If you had any problems with your credentials for that account then you need to work with facebook to get that account back.

If you wish you can also contact Support team. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you dont receive the automatic response, please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366
  #3792  
Old May 07 2021, 10:58 AM
Alexm2012 Alexm2012 is offline
 
Join Date: Jun 28 2012
Posts: 212
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3 more of my supply accounts will not allow to lay water with the purple hand the disk instantly goes red and will not save at all it crashes and causes me to have to refresh which leaves gaps and/or zero water placed.
  #3793  
Old May 07 2021, 11:05 AM
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Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 20,277
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Quote:
Originally Posted by Alexm2012 View Post
3 more of my supply accounts will not allow to lay water with the purple hand the disk instantly goes red and will not save at all it crashes and causes me to have to refresh which leaves gaps and/or zero water placed.
Hi Alexm,
PLease contact Support about this and woirk with them. There isn't anything we can do through the forums about this.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
  #3794  
Old May 07 2021, 12:17 PM
Irene Jater Irene Jater is offline
 
Join Date: Feb 05 2016
Posts: 17
Default Trains

ID no 1785901348..I can not ask friends to accelerate my trains. This has been an on going problem now for over a month. If you can help then at least tell me who can. Thank you
  #3795  
Old May 07 2021, 12:21 PM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,778
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Quote:
Originally Posted by Irene Jater View Post
ID no 1785901348..I can not ask friends to accelerate my trains. This has been an on going problem now for over a month. If you can help then at least tell me who can. Thank you
Hi Irene Jater

Im sorry but this is a Facebook caused problem that is effecting some farmers but not all of them. It usually effects those with large amounts of friends, but not always. The only thing you can do is wait to see if Facebook will correct the change they made or you can contact Facebook using the Report a problem.
  #3796  
Old May 07 2021, 01:17 PM
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Farmer Dibble Farmer Dibble is offline
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Join Date: Jul 09 2014
Posts: 28
Default Expired Hiring requests

In the Flash version, when you hired someone to work in their name went Orange and when it expired or timed-out that changed to Yellow showing that you could attempt to hire someone else.

In this version I have seen several times when the name bar changes to yellow and then quite a while later a message comes through from that person saying they will accept the work offer. This has often happened after I have already sent another person a work invite. I prefer to hire people to work solo so this has led to occasions where a second person I have invited has sent me a sharply worded message saying there is no work for them to do (because the first person has already hoovered it all up).

Can you do domething so when the invite changes from Orange to Yellow the work invite is automatically cancelled please.

I have posted this here as it is a change in behaviour between the old and new versions of the game and, as such, is not a new request or suggestion.
  #3797  
Old May 07 2021, 01:49 PM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,778
Default

Quote:
Originally Posted by Farmer Dibble View Post
In the Flash version, when you hired someone to work in their name went Orange and when it expired or timed-out that changed to Yellow showing that you could attempt to hire someone else.

In this version I have seen several times when the name bar changes to yellow and then quite a while later a message comes through from that person saying they will accept the work offer. This has often happened after I have already sent another person a work invite. I prefer to hire people to work solo so this has led to occasions where a second person I have invited has sent me a sharply worded message saying there is no work for them to do (because the first person has already hoovered it all up).

Can you do domething so when the invite changes from Orange to Yellow the work invite is automatically cancelled please.

I have posted this here as it is a change in behaviour between the old and new versions of the game and, as such, is not a new request or suggestion.
Hi Farmer Dibble

We just tried this at market.

I was hired but I let the 30 seconds past without accepting the request.
As soon as the time past, the request disappeared from my screen so I was not able to accept it.

The farmer trying to hire me, saw my avatar name turned yellow and then he received a message saying: No thanks, Im busy now. Maybe next time.

Did you receive that message from the farmer you have sent the hiring request? or did you only get the message saying they were accepting the job?

Edited to Add: We tried the hiring again. This time, I accepted the request in the very last second before the request disappeared.
The farmer hiring me saw my avatar name turned yellow and then he got the message I had accepted the job. The message was shown up almost inmediately.
That was the only way we were able to reproduce in part what you are reporting.

We think that maybe there is a delay for you between the farmer accepts the request at the very last second and you get the the message.

Last edited by marymarcel; May 07 2021 at 02:39 PM.
  #3798  
Old May 07 2021, 02:08 PM
kevat508 kevat508 is offline
 
Join Date: Oct 16 2015
Location: Was Texas. UK now
Posts: 80
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Quote:
Originally Posted by lucy503 View Post
i am having issues with missing crops next day after planting...i wait till the counter stops taking coins to move on to next farm so not sure why this is happening...also having issues when working for other farmers it takes forever to move to some farms and i end up leaving..rehire does not work so can't get back..by time i realize am frozen i can't contact employer for rehire..any suggestions?
I am having the same problems as lucy503
Sometimes i get the numbers on the save button other times i dont. sometimes it will work perfect other times i just give up it is so bad I have 2 ID's and it does it on both so I think it could maybe the internet or my computer Also this error comes up in the FT console


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  #3799  
Old May 07 2021, 02:20 PM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,778
Default

Quote:
Originally Posted by kevat508 View Post
I am having the same problems as lucy503
Sometimes i get the numbers on the save button other times i dont. sometimes it will work perfect other times i just give up it is so bad I have 2 ID's and it does it on both so I think it could maybe the internet or my computer Also this error comes up in the FT console


WARNWARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, https://w24.slashkey.com/facebook/fa...UwIn0=&retry=1
Hi kevat508

That error is showing up in the console while you have red numbers in the saving icon or the saving icon is white?

Are you working your own farms or as a superneighbor?

Are those farms heavily worked, so you have crops, trees, flowers and/or waters on or under crops? Are all items showing up in your preferences while you work those farms?
  #3800  
Old May 07 2021, 02:38 PM
AnnaWalls AnnaWalls is offline
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Join Date: Sep 13 2009
Posts: 95
Default

Hello. I am (1763961666)
Lately I've been having an issue of clicks not registering. It doesn't seem to matter what the click is. I've missed harvesting whatever, planting whatever, picking up things to put in storage, and placing things from storage. It doesn't matter what it is, be it a plant item or a non-plant item. It could be a couple click planting some crop or buying flowers because I expanded a farm. I suppose it might be my connection, but I've never had this problem before.
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