OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[boskherder]

I was checking to see what farm a facilitie (Window Cleaning Supplies Factory)was on and somehow, it shows I purchased it and is is no where to be found.

I did not click the button to purchase it and it is now where to be found. I already had one and did not want to get another as I was saving my Farm Cash for another train car.

Can this be refunded so I get my Farm Cash back?

THank you.

[Taz D]

Originally Posted by boskherder

I was checking to see what farm a facilitie (Window Cleaning Supplies Factory)was on and somehow, it shows I purchased it and is is no where to be found.

I did not click the button to purchase it and it is now where to be found. I already had one and did not want to get another as I was saving my Farm Cash for another train car.

Can this be refunded so I get my Farm Cash back?

THank you.

Hi boskherder,
I moved your post to the thread about missing items. Your window cleaning supplies factory is still on one of your farms is not missing according to your account data. You did click to buy it. There is only 1 in your account data so you did not own it previously.

You will need to go to your preferences and uncheck all the show items except the facilities. Then go to each farm and search (magnifying glass in tool box) for Window. That should be enough to help you find it.

[nettie1212]

hello thanks for the new update. I bought the prenatal care center and prenatal supply factory I put them on my farms 40 and also moved my bee farm and fish farming plant from the top left corner to the bottom right corner to be with all the other ft$ items I put the new facilities as in prenatal ones on the bottom right corner. and all items have disappeared They do not show when I click on my production chain. You can confirm I purchased them and check my production chain and nothing is showing. So I am missing my fish farm plant, bee farm, prenatal care center and prenatal supply factory all of this happened just now I am also missing my pig barn

[Taz D]

Originally Posted by nettie1212

hello thanks for the new update. I bought the prenatal care center and prenatal supply factory I put them on my farms 40 and also moved my bee farm and fish farming plant from the top left corner to the bottom right corner to be with all the other ft$ items I put the new facilities as in prenatal ones on the bottom right corner. and all items have disappeared They do not show when I click on my production chain. You can confirm I purchased them and check my production chain and nothing is showing. So I am missing my fish farm plant, bee farm, prenatal care center and prenatal supply factory all of this happened just now I am also missing my pig barn

Hi Nettie,
I moved your post to the Help & Support thread about missing items since it is about more than just the current release facilities.
You will need to supply the account ID for your farms these are missing from. You can find that number at the bottom of the page your farms are on. The farms linked to your email address here do not show the purchase of any of the new facilities.

[nettie1212]

Originally Posted by Taz D

Hi Nettie,
I moved your post to the Help & Support thread about missing items since it is about more than just the current release facilities.
You will need to supply the account ID for your farms these are missing from. You can find that number at the bottom of the page your farms are on. The farms linked to your email address here do not show the purchase of any of the new facilities.

588275533 Build No: 462

2023-04-18 22:57:04 buy_item -30 Prenatal Care Center
2023-04-18 22:56:52 buy_item -32 Prenatal Supplies Factory

[Taz D]

Originally Posted by nettie1212

588275533 Build No: 462

2023-04-18 22:57:04 buy_item -30 Prenatal Care Center
2023-04-18 22:56:52 buy_item -32 Prenatal Supplies Factory

Hi Nettie,
As you have more than 1 set of farms in the future it would help if you include the account ID number and that will speed up our checking of any problems.


I have confirmed the items are missing. You will need to contact Support as we can not do refunds through the forums.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[nettie1212]

Originally Posted by Taz D

Hi Nettie,
As you have more than 1 set of farms in the future it would help if you include the account ID number and that will speed up our checking of any problems.


I have confirmed the items are missing. You will need to contact Support as we can not do refunds through the forums.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

Can I use any email to respond as long as I use the ID number? I am on my work computer right now and not home computer

[Tiger]

Originally Posted by nettie1212

Can I use any email to respond as long as I use the ID number? I am on my work computer right now and not home computer

Hi nettie1212,

Taz isn't available at this time.

If you are using a work computer/email address, some employers will block the ability to load any games on work computers which may also block the ability to send a ticket in. Use the link Taz supplied and see if it lets you send one, if it does you should be fine. If it doesn't then wait until you can get home to send one the normal method you use.

Generally any email can be used to send a ticket to support. Just remember which one you used and make sure you check that one for responses and the junk folder for them if it doesn't show up in the in box

[Tom C]

I do not know where to stick this so I will put it here. I bought the Prenatal Care Center and placed it on farm 3. The game allowed me to place it, it did not say anything was wrong. But i noticed when I load factories and service facilities it was gone. In the future can the game let us know that there is a problem, instead of taking the factory or service facility can the game maybe say take a tree or flower. I will not notice say one tree missing out of 300. Also taking a factory or service facility could take a while to notice missing specialty since i have the turbo tools for loading them. I might notice if i had to load each one one at a time.

[Taz D]

Originally Posted by Tom C

I do not know where to stick this so I will put it here. I bought the Prenatal Care Center and placed it on farm 3. The game allowed me to place it, it did not say anything was wrong. But i noticed when I load factories and service facilities it was gone. In the future can the game let us know that there is a problem, instead of taking the factory or service facility can the game maybe say take a tree or flower. I will not notice say one tree missing out of 300. Also taking a factory or service facility could take a while to notice missing specialty since i have the turbo tools for loading them. I might notice if i had to load each one one at a time.

Hi Tom C,
I moved your post to the thread about missing items.
I have checked your account and do not see the prenatal care center missing. You have 2 on your farms some where. You will need to do a search through each farm to find them both. Uncheck all the show items except for show facilities, then do a search for that service.
There isn't any way for the game to alert you if something goes missiing and it is usually the item you just purchased.