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  #281  
Old Mar 12 2023, 08:00 AM
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Rob T Rob T is offline
 
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Originally Posted by fibberj View Post
I have 1 farm some how my farmpass activation fee was charged twice, how can I get a refund or have it applied to next months
Hi fibberj,

I have sent you a private message.
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  #282  
Old Mar 15 2023, 06:43 PM
Aussie Rae Aussie Rae is offline
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I have noticed that even though I reached the goal where the first person who had enough trains so the mayor did all the work, and the person said she got the Non-Workables and its showing as 1/1 used in Privileges, nothing shows as being worked in those facilities since I posted them yesterday afternoon... they still show at 93.3% worked. Also under the game when I scrolled it does not show that the person in fact worked the Non-Workables when normally it has in the past. I hope this is posted in the right area.
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  #283  
Old Mar 15 2023, 06:56 PM
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Taz D Taz D is offline
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Originally Posted by Aussie Rae View Post
I have noticed that even though I reached the goal where the first person who had enough trains so the mayor did all the work, and the person said she got the Non-Workables and its showing as 1/1 used in Privileges, nothing shows as being worked in those facilities since I posted them yesterday afternoon... they still show at 93.3% worked. Also under the game when I scrolled it does not show that the person in fact worked the Non-Workables when normally it has in the past. I hope this is posted in the right area.
Hi Aussie Rae,
The information below the farms of who worked what is not always accurate as that data has to come from Facebook back to the game, so that is not always a good indication.

Are you sure you have not refilled anything since yesterday afternoon? If you have then that would be why they show a higher percentage pending. I know that when I post I always check every once in a while and refill even though I don't repost, so that any later ones who work them get higher amounts.


I know mine were worked yesterday by a fellow moderator, it shows in the table under the farm and also showed in those facilities. We don't have any specific data on this in the account data, so we have no way to check on this other than by our own farms.
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Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #284  
Old Mar 15 2023, 07:25 PM
Aussie Rae Aussie Rae is offline
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Quote:
Originally Posted by Taz D View Post
Hi Aussie Rae,
The information below the farms of who worked what is not always accurate as that data has to come from Facebook back to the game, so that is not always a good indication.

Are you sure you have not refilled anything since yesterday afternoon? If you have then that would be why they show a higher percentage pending. I know that when I post I always check every once in a while and refill even though I don't repost, so that any later ones who work them get higher amounts.


I know mine were worked yesterday by a fellow moderator, it shows in the table under the farm and also showed in those facilities. We don't have any specific data on this in the account data, so we have no way to check on this other than by our own farms.
I did the memcache and also cleared my browsers cache etc and now the non-workables are hovering between 86 to 90%. I only discovered it as I had to start a batch in one of them for a quest and the max I could start was at 3 batches. I had assumed that after a worker had been through there should have been 20% less in each facility but not to worry, I shall make sure to keep an eye on them for next month... and I always double check that I only fill and post the Workable facs when I do, which these days is only around once or twice a week now... I am slowing down a bit due to health issues unfortunately.. thanks for the reply,
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  #285  
Old Mar 15 2023, 07:30 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by Aussie Rae View Post
I did the memcache and also cleared my browsers cache etc and now the non-workables are hovering between 86 to 90%. I only discovered it as I had to start a batch in one of them for a quest and the max I could start was at 3 batches. I had assumed that after a worker had been through there should have been 20% less in each facility but not to worry, I shall make sure to keep an eye on them for next month... and I always double check that I only fill and post the Workable facs when I do, which these days is only around once or twice a week now... I am slowing down a bit due to health issues unfortunately.. thanks for the reply,
Hi Ausie Rae,
You don't have to wait until next month. Next week on the same day you will have the same opportunity.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #286  
Old Mar 16 2023, 02:37 PM
powell powell is offline
 
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Default Farm Pass issue

605588387 is my farm number. I noticed today that the last 3 times I unloaded a ship it did not register on my month long Farm Pass. I did 2 yesterday and 1 today and it still shows 2/9
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  #287  
Old Mar 16 2023, 02:44 PM
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marymarcel marymarcel is offline
 
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Originally Posted by powell View Post
605588387 is my farm number. I noticed today that the last 3 times I unloaded a ship it did not register on my month long Farm Pass. I did 2 yesterday and 1 today and it still shows 2/9
Hi powell

I moved your post to the thread about Farm Pass.

I just checked your farm pass goal for ships and it shows 3/9. Please close the game in all tabs you have it open and then reload it.

It is a seasonal goal and you have to unload your own ships once they arrive back to your port.
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  #288  
Old Mar 17 2023, 12:02 PM
janelouise janelouise is offline
 
Join Date: May 16 2009
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I accepted 2 original gifts of cherry trees, and got no credit today. Yesterday, I accepted one and got no credit. I'm ready to quit this farm pass game.
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  #289  
Old Mar 17 2023, 12:08 PM
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Taz D Taz D is offline
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Originally Posted by janelouise View Post
I accepted 2 original gifts of cherry trees, and got no credit today. Yesterday, I accepted one and got no credit. I'm ready to quit this farm pass game.
Hi Janelouise,
I just checked and you have 10 of the 20 needed for the goal, so it is working. After you accept them please close the game in all tabs you have it open and then reload it.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #290  
Old Mar 18 2023, 05:36 AM
powell powell is offline
 
Join Date: Sep 16 2020
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I have unloaded several ships at this time and my farm pass is stuck on 3/9. I wrote the other day (probably on the wrong thread) and reported at that time that in 2 days I had unloaded 3 ships and had not gotten credit on my pass for them, later that evening I got a credit for one. Yesterday I unloaded 2 sent one on it's way now working on the last one, but my season pass still says 3/9.
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