OFFICIAL Receiving-sending-exchanging Gifts

[marymarcel]

Originally Posted by VondaK

However, I have more than 50 gifts. Took 1/2 hour to do just some. Also FB is messing with other stuff too. I now have "someone" instead of names. Not a happy camper. Wish FB would play nice with FT.

I'm sorry this is happening to you VondaK, but you know that from time to time we can get this kind of problems with Facebook transfering data.

Hope it will be fixed for you as soon as possible.

[dell466]

Gift requests are not being cleared once they are received. This is happening in more than one browser. I use both Chrime and Edge. The gifts are still showing after they have been received in both browsers.

[Taz D]

Originally Posted by dell466

Gift requests are not being cleared once they are received. This is happening in more than one browser. I use both Chrime and Edge. The gifts are still showing after they have been received in both browsers.

Hi Dell,
If you have stuck gifts it won't matter what browser you are using. If you haven't already tried clearing your memcache today please do so. If you have already run it there is no need to run it again. In case you need the instructions:

To clear your FT memcache Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then reload


When you have done that please do the following to clear out stuck requests:

• Go to My Requests and accept any new gifts until none are showing again.
• Load your game, open the Train Manager and boost any trains showing.
• Then go to the Facebook Activity page by clicking on this link https://www.facebook.com/games/activity and see if you have any Farm Town requests there. Do NOT try to accept them or boost any trains showing. You don't get gifts for stuck requests, they are ones already accepted at a previous time, if you try to accept them they won't clear and will remain stuck.
• If you see any requests there, click the Ignore All top right of the requests to ignore up to the first 100 requests. You can try ignoring less than 100 if you wish, by clicking the X on each one to clear them out. For stuck gifts we recommend you clear at least the first 50 requests showing.
• If they don't clear by using the Ignore All, you will need to click the X on each one of them.

[tracy marie]

I am not able to send or receive gifts . I can't even accept the gifts i got. is this normal? or has this issue been reported yet?

[Taz D]

Originally Posted by tracy marie

I am not able to send or receive gifts . I can't even accept the gifts i got. is this normal? or has this issue been reported yet?

Hi tracie marie,
I moved your post to the Help & Support section subject thread about gifts. We try to keep all the posts concerning a subject together to make it easier for all to find them.
What browser are you using?


What happens when you try to send gifts? Are you not getting the lists?


Please make sure you have allowed cookies and pop ups by the instructions in the following for most popular browsers:
http://www.slashkey.com/forum/showthread.php?t=625118


For receiving the gifts you probably have some stuck gifts that are showing again after you have accepted them. If you haven't already tried clearing your memcache today please do so. If you have already run it there is no need to run it again. In case you need the instructions:

To clear your FT memcache Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then reload


When you have done that please do the following to clear out stuck requests:

• Load your game, open the Train Manager and boost any trains showing.
• Then go to the Facebook Activity page by clicking on this link https://www.facebook.com/games/activity and see if you have any Farm Town requests there. Do NOT try to accept them or boost any trains showing. You don't get gifts for stuck requests, they are ones already accepted at a previous time, if you try to accept them they won't clear and will remain stuck.
• If you see any requests there, click the Ignore All top right of the requests to ignore up to the first 100 requests. You can try ignoring less than 100 if you wish, by clicking the X on each one to clear them out. For stuck gifts we recommend you clear at least the first 50 requests showing.
• If they don't clear by using the Ignore All, you will need to click the X on each one of them.

[Kendra73]

I have not been able to receive gifts for almost 3 years. I have tried most of the good effort ideas. Can someone please help get this fixed? I also have not received any trains to send on since the new train feature came out. If you need to access my Farm Town to help fix it I'm all for it. Thanks.

[Taz D]

Originally Posted by Kendra73

I have not been able to receive gifts for almost 3 years. I have tried most of the good effort ideas. Can someone please help get this fixed? I also have not received any trains to send on since the new train feature came out. If you need to access my Farm Town to help fix it I'm all for it. Thanks.

Hi Kendra,
What browser are you using?
As nothing has helped in the past that we have suggested the only thing I can suggest is to contact Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Kendra73]

Thank you Taz. I will message them now.

[readytoretire]

Originally Posted by dell466

Gift requests are not being cleared once they are received. This is happening in more than one browser. I use both Chrime and Edge. The gifts are still showing after they have been received in both browsers.

I am having this same problem, several days now.

[marymarcel]

Originally Posted by readytoretire

I am having this same problem, several days now.

Hi readytoretire

Please click in the following link and see if you have the same gifts there:

https://www.facebook.com/games/activity

That is the Facebook Activity games page and if you see the same gifts you already accepted then it is better to ignore all of them and then check if they have dissapeared from your My Requests tab.

If you have doubts about what to do I will give you a link where it is explained how to accept or ignore all your gifts.

Also you will find specific instructions for Trains requests, which are better to be accepted through the Train manager. This means that before going to the Activity link on facebook it is better to boost your friends train through the train manager first.

Here is the link to the old method for accepting gifts, hope it will help you

http://r1.slashkey.com/forum/showthr...50#post6364950