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  #271  
Old Mar 23 2023, 06:35 AM
Jayne Machray Jayne Machray is offline
 
Join Date: Jul 20 2010
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I'm having exactly the same issues as Jerry above is....
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  #272  
Old Mar 23 2023, 07:11 AM
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Tiger Tiger is offline
 
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Quote:
Originally Posted by Jayne Machray View Post
I'm having exactly the same issues as Jerry above is....
Hi Jayne,

In your first post you said that you were seeing Invalid email address or password, please try again. Is that no longer the case?

When you load the game are you now seeing the first big window? If you are then you have restarted registration.



Then when you completed this smaller window and clicked on Verify Login:

Did you also see this next popup:
If you did not see that Credentials Verified popup. Could you have noticed any slowdown in loading your farms before you saw the windows where you enter your email and password?
If you did, it might be that the click on Verify Login in didn't work and what was clicked on by mistake was on the red text in the smaller window which would restart your registration again.

If you are sure that none of the above apply and you have another email address that you would keep active by using it, you could try changing the email address and use that to register. Gmail tends to be very reliable but what you want to use is of course always up to you.

OR you can contact the support team and ask them to look into this for you.
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  #273  
Old Mar 24 2023, 09:34 AM
Jayne Machray Jayne Machray is offline
 
Join Date: Jul 20 2010
Posts: 4
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Hi yes i'm still getting this 'Invalid email address or password, please try again' also getting all 3 of the above boxes. tried again this morning still the same!

FarmTown seems to be loading as normal.

I also contacted support team 2 days ago, still waiting for a reply.

I don't really want another email address, as the hotmail is my main and only email address. and new email address would only be used for FarmTown, so wouldn't be very active!
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  #274  
Old Mar 24 2023, 09:46 AM
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Taz D Taz D is offline
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Location: Ace, Tx
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Quote:
Originally Posted by Jayne Machray View Post
Hi yes i'm still getting this 'Invalid email address or password, please try again' also getting all 3 of the above boxes. tried again this morning still the same!

FarmTown seems to be loading as normal.

I also contacted support team 2 days ago, still waiting for a reply.

I don't really want another email address, as the hotmail is my main and only email address. and new email address would only be used for FarmTown, so wouldn't be very active!
Hi Jayne Machray,
Hotmail addresses are ok, so you do not have to have another email address. It is more likely you are not typing the password correctly each time. If you click on the red eye to the right of the password then you can see what you are typing for the password to make sure you are typing it in the same both times.
We will contact Support and get him to answer you again.
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #275  
Old Mar 24 2023, 09:57 AM
Jayne Machray Jayne Machray is offline
 
Join Date: Jul 20 2010
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I click and check the red eye every time and is correct
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  #276  
Old Mar 24 2023, 10:14 AM
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Taz D Taz D is offline
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Quote:
Originally Posted by Jayne Machray View Post
I click and check the red eye every time and is correct
Hi Jayne Machray,
I have contacted Support for you.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #277  
Old Mar 28 2023, 10:37 AM
djensen552 djensen552 is offline
 
Join Date: Aug 31 2020
Posts: 14
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Hi. I just had to register my email address for the 5th time today. Please fix this I am getting tired of it.. Facebook USER ID number is: 10216723551458411 Build No: 433

Thank you
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  #278  
Old Mar 28 2023, 10:51 AM
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Taz D Taz D is offline
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Quote:
Originally Posted by djensen552 View Post
Hi. I just had to register my email address for the 5th time today. Please fix this I am getting tired of it.. Facebook USER ID number is: 10216723551458411 Build No: 433

Thank you
Hi djensen,
You had to register or you had to verify for the 5th time?
If you had to verify it for the 5th time then you should be finished today and won't see that tomorrow.
If you are having to re register each day are you getting an error when you try verifying it in the second pop up?
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #279  
Old Mar 29 2023, 06:50 PM
Abby M Newbary Abby M Newbary is offline
 
Join Date: Feb 17 2021
Posts: 5
Default Question about Password using the %

I noticed that there was a bug fix because some people were having problems registering if they used the % in their password and that people using the % in their password would have to re-register.
My question is, does everyone who used the % in their password have to re-register to be able to play Farm Town on Slashkey or do just the people who had problems registering the first time.
I had the % in my password but had no problems as far as I know. It said verified, or whatever it was and stopped asking after so many days.
Thank you very much for everything!
Facebook USER ID number is: 100000484275701
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  #280  
Old Mar 29 2023, 06:55 PM
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Taz D Taz D is offline
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Join Date: Apr 29 2010
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Quote:
Originally Posted by Abby M Newbary View Post
I noticed that there was a bug fix because some people were having problems registering if they used the % in their password and that people using the % in their password would have to re-register.
My question is, does everyone who used the % in their password have to re-register to be able to play Farm Town on Slashkey or do just the people who had problems registering the first time.
I had the % in my password but had no problems as far as I know. It said verified, or whatever it was and stopped asking after so many days.
Thank you very much for everything!
Facebook USER ID number is: 100000484275701
Hi Abby,
I moved your post to the thread about the registration. No, as long as your registration and verification worked ok then you do not have to re register. The problem was some were getting invalid for the verification because of the way they used the % sign. Those players had to restart their registration because it hadn't worked.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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