OFFICIAL Accidentally Bought, Deleted or Sold Something

[Tiger]

Originally Posted by bluehair

I went to click on the bulgarian restaurant and somehow click on the egyptian one which I did not realize until I had place it on my farm which I did not intend to buy as it is FC which I am trying to save.

how do I get my FC back


thanks

Hi bluehair,

I have moved your post to the help and support thread for this subject.

You will need to contact the support team to request a refund. To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.

[Windcaller2]

Hello,

I accidently purchased a Indian Restaurant (I already had one) when I really wanted to purchase an Indian Trading Post. The purpose of this email is to ask if you would please refund my FC for this accidental purchase and take the 2nd Indian Restaurant away.

Thank you for your time.


When did you contact them? Friday 1-20-23
Did you get the auto response email? No I did not.
Have you checked your spam/junk folder for it? Yes I have.
Did you also try another email address you have and have the same problem with that one as well? No I did not.

[marymarcel]

Originally Posted by Windcaller2

Hello,

I accidently purchased a Indian Restaurant (I already had one) when I really wanted to purchase an Indian Trading Post. The purpose of this email is to ask if you would please refund my FC for this accidental purchase and take the 2nd Indian Restaurant away.

Thank you for your time.


When did you contact them? Friday 1-20-23
Did you get the auto response email? No I did not.
Have you checked your spam/junk folder for it? Yes I have.
Did you also try another email address you have and have the same problem with that one as well? No I did not.

Hi Windcaller

I'm sorry you didnt get the automatic response or any news from Support. I know they have been checking your account so I'm sure they got your report but sometimes, there are problems when they respond as those replies dont go through.

I will talk to Support and they will probably use another email address to get to you, mostly a gmail address.
If it is not today then it will be tomorrow, so please check your mails from time to time. Thanks

Edited to Add: Support answered you twice, please be sure you are checking the correct email address. We can see you contacted Support using a different email address to the one you registered on the forum.

[Panache]

I purchased the Meadow flowers by mistake. How do I get rid of that and go back to regular grass?

[marymarcel]

Originally Posted by Panache

I purchased the Meadow flowers by mistake. How do I get rid of that and go back to regular grass?

Hi Panache

I moved your post to the thread for your problem.

Staying on that farm, open your Store and then click in Path/Ground tab again.

Scroll down the page till you see the different ground covers, all of them cost 100 coins, and click in the one you want. The first one showing up is called Grass (default).

[laurakal]

I accidentally deleted my rabbit hutch, is there a way to get it back? I had one on farm 28.

Thank you

[Taz D]

Originally Posted by laurakal

I accidentally deleted my rabbit hutch, is there a way to get it back? I had one on farm 28.

Thank you

Hi Laurakal,
I moved your post to the thread about accidently deleting an item.
Did you remove the rabbits from iut before you deleted it? If not all you need to do is buy another one and put it on that farm and they will show back up in that hutch.
We do not have any way to replace anything back on your farms. If you want you can contact Support for a refund of the coins for the one you deleted.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[laurakal]

Thank you for your help.

[RIAP27]

Ok I have tried contacting support for my 2nd account holder. The 1st time I thought maybe I mistyped the email but this 2nd time I have not received the automated response either. In this situation, I gift that account FC and for a quest we bought a 2nd Pharmacy supply facility by mistake and wanted to return the duplicate so we could get the right one, the photography Factory facility for the quest. The account is small so we don't have duplicates of facilities like I do on this account.
You ask:
When did you contact them? Monday.
Did you get the auto response email? No
Have you checked your spam/junk folder for it? Yes
Did you also try another email address you have and have the same problem with that one as well? I have not tried from another email yet, but we don't have a 2nd email for that acct.
Should I try from this one? Tho I don't want them taking the facility that is on this main farm.
What else can I do?

[Taz D]

Originally Posted by RIAP27

Ok I have tried contacting support for my 2nd account holder. The 1st time I thought maybe I mistyped the email but this 2nd time I have not received the automated response either. In this situation, I gift that account FC and for a quest we bought a 2nd Pharmacy supply facility by mistake and wanted to return the duplicate so we could get the right one, the photography Factory facility for the quest. The account is small so we don't have duplicates of facilities like I do on this account.
You ask:
When did you contact them? Monday.
Did you get the auto response email? No
Have you checked your spam/junk folder for it? Yes
Did you also try another email address you have and have the same problem with that one as well? I have not tried from another email yet, but we don't have a 2nd email for that acct.
Should I try from this one? Tho I don't want them taking the facility that is on this main farm.
What else can I do?

Hi Riap if you normally get the auto response when you contact from your normal account then you can try and just make sure you include the ID for the other account so they know where to look.