OFFICIAL Land Upgrades

[smithsfarmtown]

Yes you are right, I repurchased farm upgrades on a second purchase, but I upgraded my farms up to farm 32, all 1-32 farms at that time were 50x50 in size.

with my most recent purchase I upgraded my farm 23, and farm 24 back up to 40x40, this new purchase is for 750 farm cash, the previous purchase was for around 3000 farmcash.

the dispute is for re-embursement of the 750 farmcash, plus the cost to bring 29-32 back up to 50x50. which is a total of 2445 farmcash which was lost.

[Taz D]

Originally Posted by smithsfarmtown

Yes you are right, I repurchased farm upgrades on a second purchase, but I upgraded my farms up to farm 32, all 1-32 farms at that time were 50x50 in size.

with my most recent purchase I upgraded my farm 23, and farm 24 back up to 40x40, this new purchase is for 750 farm cash, the previous purchase was for around 3000 farmcash.

the dispute is for re-embursement of the 750 farmcash, plus the cost to bring 29-32 back up to 50x50. which is a total of 2445 farmcash which was lost.

Hi smithsfarmtown,
I am sorry but I do not see any duplicate purchases of land upgrades in your data. You can check all transactions with farm cash yourself by clicking on the Account tab above your farm and then click on the Farm Cash Activity Log tab in that.
Remember that the farm numbers you upgrade are for the original farm number regardless of where you have moved them. So the farm numbers you are giving me are not necessarily the farm that you actually upgraded.

[smithsfarmtown]

I think what you are missing here is my statement about what farms I upgraded, I upgraded all of my farms from 1-32, and my farms 24, and 29-32 are still not 50x50 again. yes i did purchase more farmcash and upgrade a couple farms that I already had paid to upgrade, I should have waited but I grew impatient waiting for your response, so I repaid for a couple farm upgrades.

but my farms 24, and 29-32 are still not back to the 50x50 that i already paid for. those are the farms I need compensation for.

Please assist me in getting them back to what size they were, or atleast compensate me for the loss so i can upgrade again.

[Taz D]

Originally Posted by smithsfarmtown

I think what you are missing here is my statement about what farms I upgraded, I upgraded all of my farms from 1-32, and my farms 24, and 29-32 are still not 50x50 again. yes i did purchase more farmcash and upgrade a couple farms that I already had paid to upgrade, I should have waited but I grew impatient waiting for your response, so I repaid for a couple farm upgrades.

but my farms 24, and 29-32 are still not back to the 50x50 that i already paid for. those are the farms I need compensation for.

Please assist me in getting them back to what size they were, or atleast compensate me for the loss so i can upgrade again.

Hi smithfarmtown,
I can only go by what I see in your data and what I see on your farms and there aren't any missing upgrades.


If you wish you may contact Support concerning this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[vda2354]

I have 41 farms at 50x50. I have a farm 42 but have not upgraded this farm. Went to do that today and it won't upgrade. It's not taking my coins, it just keeps trying to do 22x22 over and over.

[marymarcel]

Originally Posted by vda2354

I have 41 farms at 50x50. I have a farm 42 but have not upgraded this farm. Went to do that today and it won't upgrade. It's not taking my coins, it just keeps trying to do 22x22 over and over.

Hi vda2354

I moved your post to the thread about Land Upgrades.

You need to contact Support about this problem. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[pbellah]

I paid 25 million coins to enlarge one of my farms and the game reduced my coins by that much but didn't enlarge the farm. Is there anyway to report and correct this?

[marymarcel]

Originally Posted by pbellah

I paid 25 million coins to enlarge one of my farms and the game reduced my coins by that much but didn't enlarge the farm. Is there anyway to report and correct this?

Hi pbellah

I moved your post to the thread about Land upgrades.

You have to contact Support about this problem. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[pbellah]

thank you for your quick reply! Happy Holidays!

[marymarcel]

Originally Posted by pbellah

thank you for your quick reply! Happy Holidays!

You are very welcome pbellah

Happy Holidays for you and yours too!