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  #21  
Old Nov 22 2022, 12:26 PM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 15,477
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Quote:
Originally Posted by SallyHL View Post
If I cash out a facility do I need to buy that facility again?

Hi Sally

When you cash out a service facility, you get coins which are added to your total amount. The service facility will continue working while you fill it and your friends work it.
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  #22  
Old Dec 20 2022, 10:37 PM
CarolGrant CarolGrant is offline
 
Join Date: Jan 15 2022
Posts: 1
Default facility purchase mistake

my fault but accidently bought a Japanese's restaurant (last cash purchase made) can it be reversed? Ive been saving forever to get a larger seader
thank you Carol Grant
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  #23  
Old Dec 20 2022, 10:48 PM
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Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
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Quote:
Originally Posted by CarolGrant View Post
my fault but accidently bought a Japanese's restaurant (last cash purchase made) can it be reversed? Ive been saving forever to get a larger seader
thank you Carol Grant
Hi CarolGrant,
I moved your post to the thread about accidently buying an item.
Your last facility purchase was for the Taste of Japan service facility.
You will need to contact Support to see about a refund as we can not do those through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366
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Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #24  
Old Jan 18 2023, 04:48 AM
bluehair bluehair is offline
 
Join Date: Sep 04 2009
Location: New Zealand
Posts: 327
Default accidnetlay bought a facility

I went to click on the bulgarian restaurant and somehow click on the egyptian one which I did not realize until I had place it on my farm which I did not intend to buy as it is FC which I am trying to save.

how do I get my FC back


thanks
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  #25  
Old Jan 18 2023, 05:22 AM
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Tiger Tiger is offline
 
Join Date: Mar 12 2010
Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
Posts: 9,484
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Quote:
Originally Posted by bluehair View Post
I went to click on the bulgarian restaurant and somehow click on the egyptian one which I did not realize until I had place it on my farm which I did not intend to buy as it is FC which I am trying to save.

how do I get my FC back


thanks
Hi bluehair,

I have moved your post to the help and support thread for this subject.

You will need to contact the support team to request a refund. To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.
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  #26  
Old Jan 22 2023, 07:19 AM
Windcaller2 Windcaller2 is offline
 
Join Date: Jun 14 2018
Posts: 5
Default Accidental Purchase

Hello,

I accidently purchased a Indian Restaurant (I already had one) when I really wanted to purchase an Indian Trading Post. The purpose of this email is to ask if you would please refund my FC for this accidental purchase and take the 2nd Indian Restaurant away.

Thank you for your time.


When did you contact them? Friday 1-20-23
Did you get the auto response email? No I did not.
Have you checked your spam/junk folder for it? Yes I have.
Did you also try another email address you have and have the same problem with that one as well? No I did not.
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  #27  
Old Jan 22 2023, 08:39 AM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 15,477
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Quote:
Originally Posted by Windcaller2 View Post
Hello,

I accidently purchased a Indian Restaurant (I already had one) when I really wanted to purchase an Indian Trading Post. The purpose of this email is to ask if you would please refund my FC for this accidental purchase and take the 2nd Indian Restaurant away.

Thank you for your time.


When did you contact them? Friday 1-20-23
Did you get the auto response email? No I did not.
Have you checked your spam/junk folder for it? Yes I have.
Did you also try another email address you have and have the same problem with that one as well? No I did not.
Hi Windcaller

I'm sorry you didnt get the automatic response or any news from Support. I know they have been checking your account so I'm sure they got your report but sometimes, there are problems when they respond as those replies dont go through.

I will talk to Support and they will probably use another email address to get to you, mostly a gmail address.
If it is not today then it will be tomorrow, so please check your mails from time to time. Thanks

Edited to Add: Support answered you twice, please be sure you are checking the correct email address. We can see you contacted Support using a different email address to the one you registered on the forum.

Last edited by marymarcel; Jan 22 2023 at 10:16 AM.
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  #28  
Old Mar 19 2023, 02:51 PM
Panache Panache is offline
 
Join Date: Mar 13 2023
Posts: 1
Default Ground cover

I purchased the Meadow flowers by mistake. How do I get rid of that and go back to regular grass?
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  #29  
Old Mar 19 2023, 02:58 PM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 15,477
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Quote:
Originally Posted by Panache View Post
I purchased the Meadow flowers by mistake. How do I get rid of that and go back to regular grass?
Hi Panache

I moved your post to the thread for your problem.

Staying on that farm, open your Store and then click in Path/Ground tab again.

Scroll down the page till you see the different ground covers, all of them cost 100 coins, and click in the one you want. The first one showing up is called Grass (default).
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  #30  
Old May 24 2023, 07:37 PM
laurakal laurakal is offline
 
Join Date: Nov 27 2009
Posts: 8
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Default accidentally deleted rabbit hutch

I accidentally deleted my rabbit hutch, is there a way to get it back? I had one on farm 28.

Thank you
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