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  #431  
Old Feb 02 2023, 10:39 PM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
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Quote:
Originally Posted by nettie1212 View Post
Yes I am aware of the problem as I posted it and you confirmed you had the same on your farm Maybe add it to the game update page so others are aware and do not lose ft$ facilities or other FT$ items as I lost all my coins from the ponds Thanks for letting me know where to find the USER ID # but what is a Build # ?
Hi Nettie,
It is the build number of the current release of the game. We do not need that information as we are all on the same build.
The developers are aware of the problem and currently looking into it with a fix soon we hope.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #432  
Old Feb 02 2023, 10:43 PM
bbarksda bbarksda is offline
 
Join Date: Sep 10 2018
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Put down some trees and plots today and when I came back they were missing. Tried everything and they never came back. Refreshed, Rebooted, replanted/plotted and they never came back. Any Ideas. Thanks.
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  #433  
Old Feb 02 2023, 10:52 PM
Taz D's Avatar
Taz D Taz D is offline
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Originally Posted by bbarksda View Post
Put down some trees and plots today and when I came back they were missing. Tried everything and they never came back. Refreshed, Rebooted, replanted/plotted and they never came back. Any Ideas. Thanks.
Hi bbarksda,
We are aware of this and developers are working on the issue.


Should be fixed shortly.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #434  
Old Feb 02 2023, 11:01 PM
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Taz D Taz D is offline
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For all who have had problems with the expansions and placing items on the left side of those a fix has been released. I have tested it and items placed there or plowed new fields are now staying.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #435  
Old Feb 02 2023, 11:02 PM
nettie1212 nettie1212 is offline
 
Join Date: Aug 17 2009
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that was quick thanks
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  #436  
Old Feb 13 2023, 09:31 AM
vfreeme vfreeme is offline
 
Join Date: Nov 30 2014
Location: United States
Posts: 15
Default sauce and condiments factories have disappeared again
Why do factories i bought years ago keep disappearing? They have been on the farms for years in some cases. I am tired of rebuying the same farm cash factories
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  #437  
Old Feb 13 2023, 09:37 AM
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Taz D Taz D is offline
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Originally Posted by vfreeme View Post
Why do factories i bought years ago keep disappearing? They have been on the farms for years in some cases. I am tired of rebuying the same farm cash factories
Hi vfreeme,
I have moved your post to the thread about missing items.
Please provide the Account ID for the set of farms you are having this problem with. The one that is linked to your forum account does not have and never has had the Sauce and Condiments factory and never has had one.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #438  
Old Feb 13 2023, 01:04 PM
Unmasqued Unmasqued is offline
 
Join Date: Mar 28 2010
Posts: 32
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i've reported the loss of my PURCHASED FB fac, Taste of Bolivia, that is nowhere on my farms. I have proof in the acct page that i DID purchase it. Nothing has been done. PLEASE either give me my FC so I can repurchase or give me the fac. This is not professional, and I DO NOT think I should have to pay for it again.!!!!!
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  #439  
Old Feb 13 2023, 01:16 PM
Unmasqued Unmasqued is offline
 
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Are yall going to do anything about it? THIS IS WRONG.
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  #440  
Old Feb 13 2023, 01:27 PM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
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Quote:
Originally Posted by Unmasqued View Post
i've reported the loss of my PURCHASED FB fac, Taste of Bolivia, that is nowhere on my farms. I have proof in the acct page that i DID purchase it. Nothing has been done. PLEASE either give me my FC so I can repurchase or give me the fac. This is not professional, and I DO NOT think I should have to pay for it again.!!!!!
Quote:
Originally Posted by Unmasqued View Post
Are yall going to do anything about it? THIS IS WRONG.
Hi Unmasqued

I moved your post to the thread about Missing items.

Did you report this to Support?

If so, did you get the automatic response?

If you didnt find tha automatic response, then please check your spam folder.

If it is not there, then let us know. Thanks.
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