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  #11  
Old Oct 20 2020, 04:05 AM
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Alexandra_J Alexandra_J is offline
 
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Location: Cornwall, UK
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Are support getting my message as I emailed them yesterday about not getting the daily lottery bonus and a few others have been complaining about not getting theirs either. I'm not getting the automated support message you'd usually get after sending in your problem. Never had this problem before.
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  #12  
Old Oct 20 2020, 05:05 AM
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Tiger Tiger is offline
 
Join Date: Mar 12 2010
Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
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Quote:
Originally Posted by Alexandra_J View Post
Are support getting my message as I emailed them yesterday about not getting the daily lottery bonus and a few others have been complaining about not getting theirs either. I'm not getting the automated support message you'd usually get after sending in your problem. Never had this problem before.
Hi Alexandra_J,

I have moved your post to the Help and Support thread for FC and coins as it is not about anything listed in the new release.

We and support are aware that some are not seeing the pop up about the lottery. This has happened before and usually resolves itself in time without you needing to do anything. It's usually just that the popup isn't showing, but at some point during the day you do get credited the lottery coins.

What you and your friends can try, if any of you have not already done so, is the following:
  • making sure the browsers you are using for the game are all up to date and that you have recently cleared those browsers history and caches.
  • making sure you have at least an 8 hour break overnight
  • clearing memcache

    If none of those help, you'll just have to wait it out for now.

There is an Announcement at the top of the main sections of the forum that list all the important current issues and information about the game and support that you can read yourself and direct your friends to if you wish. For convenience, here's the link:
http://r1.slashkey.com/forum/announcement.php?f=1
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Last edited by Tiger; Oct 20 2020 at 05:27 AM.
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  #13  
Old Oct 22 2020, 05:06 AM
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Tiger Tiger is offline
 
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Originally Posted by mlwhitney45 View Post
I had just purchased a mixer with my FC yesterday and didn't know that it only mixed certain facilities. I don't really have use for it, I won't do that again, but can I please have the FC back please? I was debating originally if it was useful, but when I saw what it did, I thought it worked for all facilities on my farms, and it only works for specific ones, so it's really no use for me, I'd rather have it for another important tool. This was a legit mistake. Thank you.
Hi mlwhitney45,

What you'll need to do is contact the support team and see what they say.

The normal method for contacting them is not working at the moment so for now you need to use a different method:
  1. Make sure you are logged on to the forum

  2. Then click on the this link, a message window will open link to send a message to Rob T.
    http://r1.slashkey.com/forum/private...newpm&u=732490

  3. In the Title field, you need to give your message a short title.

  4. In the message box, just below the title, type the reason you are contacting him. You also need to include your farm link so that your data can be checked. If you need instructions on how to get your farm link you will find them by clicking on this link: Farm Link and Start Date

  5. When you have your link you paste it into your message.

  6. When you have finished typing your message click on Submit Message just underneath that box and your message will be sent.

  7. When Rob replies to you, you will find it in your Private Messages in the forum. The link for that is just under your forum name top right of the forum. So please check the forum and refresh whichever page you are viewing every now and then to see if you have a message.
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  #14  
Old Oct 25 2020, 11:28 AM
CobraGuy CobraGuy is offline
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Join Date: Apr 26 2018
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Default Daily Bonus

Since having to "allow" flash I do not get a daily bonus Nor does my wife Is this the way it is?
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  #15  
Old Oct 25 2020, 11:34 AM
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Taz D Taz D is offline
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Originally Posted by CobraGuy View Post
Since having to "allow" flash I do not get a daily bonus Nor does my wife Is this the way it is?
Hi CobraGuy,
I have moved your post to the subject thread about coins.
This has nothing to do with your having to allow Flash.

It's unlikely that you are not getting the coins credited. What is probably happening is that the pop up that tells you that you earned it, isn't showing for some reason. This is something that has happened before.

When we have sent this off to the developers in the past, users were getting the coins credited at some point during the day, they just were not getting notified about it as the pop up that tells you about it wasn't showing.

You can try clearing your memcache and see if it shows up later today, if not, also make sure you have at least an 8 hour break overnight and see if it shows up tomorrow. However, that may not work and the popup will just start showing up again without you needing to do anything.

In case you need the instructions for clearing memcache:
To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then reload.
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Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #16  
Old Oct 25 2020, 05:10 PM
Kathy813 Kathy813 is offline
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Question No more Lottery?

Since the latest problems with Flash, once I have allowed Flash and refreshed, I can no longer receive the Lottery coins! I have tried both Edge and Chrome but it doesn't help. Has the Lottery been stopped?
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  #17  
Old Oct 25 2020, 05:39 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by Kathy813 View Post
Since the latest problems with Flash, once I have allowed Flash and refreshed, I can no longer receive the Lottery coins! I have tried both Edge and Chrome but it doesn't help. Has the Lottery been stopped?
Hi Kathy,
I have moved your post to the Help & Support subject thread about coins as this has nothing to do with the current release. Nor does it have anything to do with the changes made by Chrome for Flash.


No the lottery has not been stopped. It's unlikely that you are not getting the coins credited. What is probably happening is that the pop up that tells you that you earned it, isn't showing for some reason. This is something that has happened before.

When we have sent this off to the developers in the past, users were getting the coins credited at some point during the day, they just were not getting notified about it as the pop up that tells you about it wasn't showing.

You can try clearing your memcache and see if it shows up later today, if not, also make sure you have at least an 8 hour break overnight and see if it shows up tomorrow. However, that may not work and the popup will just start showing up again without you needing to do anything.

In case you need the instructions for clearing memcache:
To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then reload.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #18  
Old Oct 30 2020, 09:02 AM
TJLUVSFT! TJLUVSFT! is offline
 
Join Date: Jun 03 2020
Location: Iowa
Posts: 7
Question Money to play???

Recently a friend announced she was quitting FarmTown because it would cost to play after Flash goes away. Did I miss something? While I am a person who purchases FarmCash because I LOVE this game, I would like to be warned if I am going to have to dish out some more bucks to keep playing. Is she just panicking or is there going to be some kind of charge in the new format?
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  #19  
Old Oct 30 2020, 09:06 AM
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marymarcel marymarcel is offline
 
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Location: Buenos Aires, Argentina
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Quote:
Originally Posted by TJLUVSFT! View Post
Recently a friend announced she was quitting FarmTown because it would cost to play after Flash goes away. Did I miss something? While I am a person who purchases FarmCash because I LOVE this game, I would like to be warned if I am going to have to dish out some more bucks to keep playing. Is she just panicking or is there going to be some kind of charge in the new format?
Hi TJLUVSFT

I moved your post to the thread about Farmcash and coins.

There is nothing about that, the game is only migrating from Flash to HTML5. We know that this kind of rumors are going through facebook groups but there is nothing to worry about.
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  #20  
Old Oct 30 2020, 09:40 AM
Qivis Qivis is offline
 
Join Date: May 14 2012
Posts: 674
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One of my Super Neighbors sent me 55 farm cash about a half hour ago and it did not arrive. His account is showing it is gone but the gift did not show up at mine. The link in the first page of this thread shows I received it but the amount of farm cash I have is still 15 and it never showed up in my gifts.
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buy cash, buy fc, can't buy fc, can't purchase fc, coins, farm cash, farm cash purchase, missing coins, missing farm cash, missing fc, purchase farm cash

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