Official Top Post Thread Tools and Fuel

ITSYBITZZ · #1 Mar 27 2023, 01:48 PM

harvester 2x2 not working. it kept saying I had to buy one, but I already had one on my farm. so I bought another hoping it would work, but it still wont work. Id like to get help with this and get it fixed. and how do I get a refund for the 2nd harvester 2x2 cause obviously its a glitch/bug of why its not working

**marymarcel** · #2 Mar 27 2023, 02:02 PM

Quote:

Originally Posted by ITSYBITZZ

harvester 2x2 not working. it kept saying I had to buy one, but I already had one on my farm. so I bought another hoping it would work, but it still wont work. Id like to get help with this and get it fixed. and how do I get a refund for the 2nd harvester 2x2 cause obviously its a glitch/bug of why its not working

Hi ITSYBITZZ

I moved your post to the thread about Tools.

When you click in the Harvester, do you get the menu? Do you click in Harvest option to start using it?

Your harvesters are on your farm. Try to send one of them to your storage and then see if it works from your yellow Tool box.

To ask for a refund you need to contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you dont find the automatic response, then read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

One more thing for you, I would suggest you to remove the spaces between the fields.
To do that, click in your preferences, the wrench and then put a check mark to Remove space between fields option.
Then click in the green check mark to save changes.

Once your crops are ready, you can harvest them and then you can delete the fields and then replow.

ITSYBITZZ · #3 Apr 16 2023, 12:59 AM

hi, I tried removing the spaces between them as you suggested and I tried the harvester and it still comes up as saying that I need to have the harvester 2x2 in my farm or storage to use this tool. so nothing has changed. also I tried replying in the messages, but it says my setting for private messaging is turned off. I have looked and dont see where the settings are to change that, could you help me with that also please?

**Taz D** · #4 Apr 16 2023, 09:12 AM

Quote:

Originally Posted by ITSYBITZZ

hi, I tried removing the spaces between them as you suggested and I tried the harvester and it still comes up as saying that I need to have the harvester 2x2 in my farm or storage to use this tool. so nothing has changed. also I tried replying in the messages, but it says my setting for private messaging is turned off. I have looked and dont see where the settings are to change that, could you help me with that also please?

Hi ITSYBITZZ,
Your private messaging has been turned on for you.

For the 2x2 harvester please put it into your storage and leave it there. To use the tool open the Tool Box Bottom right corner above the Map, then select it from there to use it.

bbarksda · #5 Apr 19 2023, 08:41 PM

I bought the 44x44 flower harvester yesterday and it is not showing up in my tools. When I go to the store and go to tools and select tools not owned, it doesn't show up. It is in there somewhere just not showing up in tools or in my inventory.

**marymarcel** · #6 Apr 19 2023, 08:55 PM

Quote:

Originally Posted by bbarksda

I bought the 44x44 flower harvester yesterday and it is not showing up in my tools. When I go to the store and go to tools and select tools not owned, it doesn't show up. It is in there somewhere just not showing up in tools or in my inventory.

Hi bbarksda

Your flower harvester 44x44 is on one of your farms. I would start from the farm you were on when you purchased it.

Go to your preferences, the wrench, and uncheck all options for Show.... except for Show tools. Then click in the green check mark to save changes and check every farm till you find the flower harvester.

Then click in it and send it to storage.