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  #581  
Old Nov 29 2023, 06:42 PM
perryalexander perryalexander is offline
 
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Originally Posted by Tiger View Post
Hi perryalexander,

I have moved your post to the thread about Super Neighbours.

You should not be able to access their storage to plant any trees or use anything else that they have in there. You should be seeing your own storage when you open it and look in Item Storage.

Are you using a saved bookmark in your browser to load the game?
Please try closing the game where it is open in your browser and then use the Play in Farmtown button at the top of the forum to load the game and see if you still have access to use Items in their Item storage.

You can also try clearing your FT memcache. To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then reload and see if that corrects it.

If after trying those, you are still able to plant trees from their Item storage, even if it's only one by one, please report this to the support team.

To be able to use the Multi Planters that you or they own you need to have the permission to design a specific farm and also have the permission to "Allow buying and Selling with my coins". With those tools and permissions you can use the farm owners coins to buy and plant trees that are unlocked for their level in the store.


I do have both permissions to design the farm and to buy and plant trees! The owner has saved them from her various farms and I am replanting them on her newest farm sorted by height. I just can not load them from her storage other than 1 by 1. The same is true for buying trees - - - only 1 by 1.

Last edited by perryalexander; Nov 29 2023 at 07:06 PM.
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  #582  
Old Nov 29 2023, 07:30 PM
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Tiger Tiger is offline
 
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Originally Posted by perryalexander View Post

I do have both permissions to design the farm and to buy and plant trees! The owner has saved them from her various farms and I am replanting them on her newest farm sorted by height. I just can not load them from her storage other than 1 by 1. The same is true for buying trees - - - only 1 by 1.
Hi perryalexander,

If she stored the trees then as her Super Neighbour, you should not be able to open her storage and put them back on the farm for her. Only the farm owner should be able to see what they have in storage and get those back out. Not the Super Neighbour.

What wrong is two issues:
  1. If you have the permissions to design the farm she wants trees on and permission to use her coins then you should be able to BUY new trees from the store using the multi planters that you or she owns.

  2. You should NOT be able to get any of her trees out of her Item Storage. When you are on her farms and open Item Storage you should not be seeing her storage. You should not be able to put those trees that are in her storage on her farms for her. When you open Item Storage on while you are on someone else's farm you should only be able to view what you have in your own Item Storage, not what she has.

Please try the rest of what I suggested to you, to try to fix this. We can see that you have not run memcache yet.

If after you have done those, you still have the exact same problem, then you need to report this to the support team.

To contact Support, make sure that you are logged into the website then click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that:

Support Issues - how to find their replies.


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  #583  
Old Nov 29 2023, 09:03 PM
perryalexander perryalexander is offline
 
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"What wrong is two issues:
If you have the permissions to design the farm she wants trees on and permission to use her coins then you should be able to BUY new trees from the store using the multi planters that you or she owns.

You should NOT be able to get any of her trees out of her Item Storage. When you are on her farms and open Item Storage you should not be seeing her storage. You should not be able to put those trees that are in her storage on her farms for her. When you open Item Storage on while you are on someone else's farm you should only be able to view what you have in your own Item Storage, not what she has."


I did as you asked and ran the clear cache again, now I was able to use MY purchase tool to complete the top row of trees.

After selecting the last option under the green hand tool, I could still only plant her trees 1 by 1. Picture attached.
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File Type: jpg Screenshot 2023-11-29 205248.jpg (17.0 KB, 2 views)
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  #584  
Old Nov 29 2023, 09:08 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by perryalexander View Post
"What wrong is two issues:
If you have the permissions to design the farm she wants trees on and permission to use her coins then you should be able to BUY new trees from the store using the multi planters that you or she owns.

You should NOT be able to get any of her trees out of her Item Storage. When you are on her farms and open Item Storage you should not be seeing her storage. You should not be able to put those trees that are in her storage on her farms for her. When you open Item Storage on while you are on someone else's farm you should only be able to view what you have in your own Item Storage, not what she has."


I did as you asked and ran the clear cache again, now I was able to use MY purchase tool to complete the top row of trees.

After selecting the last option under the green hand tool, I could still only plant her trees 1 by 1. Picture attached.
Hi Perryalexander,
You do not use the purple hand. You need to click on the multiplanter which will take you to the store list of trees.
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Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #585  
Old Nov 29 2023, 09:42 PM
perryalexander perryalexander is offline
 
Join Date: May 17 2009
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Hi Perryalexander,
You do not use the purple hand. You need to click on the multiplanter which will take you to the store list of trees.


I wanted to plant her stored trees, not buy more! I got them and planted a few hundred more 1 by 1. Several thousands on her farm so far: 1 by 1.
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  #586  
Old Nov 29 2023, 09:54 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by perryalexander View Post
Hi Perryalexander,
You do not use the purple hand. You need to click on the multiplanter which will take you to the store list of trees.


I wanted to plant her stored trees, not buy more! I got them and planted a few hundred more 1 by 1. Several thousands on her farm so far: 1 by 1.
Hi Perryalexander,
You can not plant her stored trees, because you do not have access to her storage. If you click on storage when you are at her farms as a SN it only takes you to your storage and you can not use anything from your storage on her farms.

If you are planting her trees from her storage then you are doing it as her and not as you being her SN. I am guessing that she does not have the multiplanters, so you do not see the Multi button in the box for the trees, but only see the Use button.
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #587  
Old Nov 29 2023, 10:12 PM
perryalexander perryalexander is offline
 
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I think you may not be correct.

"Hi Perryalexander,
You can not plant her stored trees, because you do not have access to her storage. If you click on storage when you are at her farms as a SN it only takes you to your storage and you can not use anything from your storage on her farms.

If you are planting her trees from her storage then you are doing it as her and not as you being her SN. I am guessing that she does not have the multiplanters, so you do not see the Multi button in the box for the trees, but only see the Use button."


I click on the button at the bottom of the green hand menu and can see or use every item she has in storage. Why else would the programmers have put that on the menu if it was not to be used.
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  #588  
Old Nov 29 2023, 10:22 PM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
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Quote:
Originally Posted by perryalexander View Post
I think you may not be correct.

"Hi Perryalexander,
You can not plant her stored trees, because you do not have access to her storage. If you click on storage when you are at her farms as a SN it only takes you to your storage and you can not use anything from your storage on her farms.

If you are planting her trees from her storage then you are doing it as her and not as you being her SN. I am guessing that she does not have the multiplanters, so you do not see the Multi button in the box for the trees, but only see the Use button."


I click on the button at the bottom of the green hand menu and can see or use every item she has in storage. Why else would the programmers have put that on the menu if it was not to be used.
Hi Perryalexander,
There isn't a menu for the green hand.
There is only 1 on the purple hand. You are correct that you can use that to get to their item storage. But that will only let you use 1 item at a time from their storage. You can not use the multi-planter from that, because you are holding the purple hand which can only use 1 item at a time.
That is the only way you can use items from their storage.
If you click on a multiplanter it takes you to the store. There isn't a way for that tool type to take you to their storage.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #589  
Old Nov 29 2023, 10:41 PM
perryalexander perryalexander is offline
 
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I referenced the wrong color - should have been purple or the bottom one.

I am sorry to have bothered you searching for something does not yet exist.

I will just plod along doing what I can, 1 by 1, to give her what I promised: A farm of 4-day trees planted from the tallest to the shortest.

Thanks Taz, for your help in setting me straight.
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  #590  
Old Nov 30 2023, 09:40 AM
TeresaPaginton TeresaPaginton is offline
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THANKS VERY MUCH TAZ FOR YOUR HELP, MUCH APPRECIATED......FISHING WORKS PERFECTLY NOW XOXO
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