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  #2671  
Old Sep 04 2024, 01:20 PM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 15,433
Default

.

OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.
Also, there are errors in the console.

We are still able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.
Thanks for your patience.

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  #2672  
Old Sep 04 2024, 01:40 PM
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marymarcel marymarcel is offline
 
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Location: Buenos Aires, Argentina
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OFF LINE ISSUE IS FIXED!!

Please reload the game or logout the website and login again.

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  #2673  
Old Sep 04 2024, 10:40 PM
LisaScobee LisaScobee is offline
 
Join Date: Sep 14 2017
Posts: 482
Exclamation

So, this just happened out of the blue. I think it immediately reconnected.

ETA: The following was in the toggle FT console screen

------------------------------------
2024-09-05 03:36:54.561 LOG[SFS - ERROR] [WebSocketLayer] Communication error: Abnormal disconnection.
2024-09-05 03:37:06.425 WARNWARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, code: 0, https://w22.slashkey.com/facebook/fa...MtU0hBMjU2In0=





Quote:
Originally Posted by marymarcel View Post
OFF LINE ISSUE IS FIXED!!

Please reload the game or logout the website and login again.

Attached Images
File Type: jpg disconnect.jpg (44.7 KB, 24 views)
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USER ID number is: 1637121091 Build No: 642
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Last edited by LisaScobee; Sep 04 2024 at 10:43 PM. Reason: added something
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  #2674  
Old Sep 04 2024, 10:57 PM
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Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
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Quote:
Originally Posted by LisaScobee View Post
So, this just happened out of the blue. I think it immediately reconnected.

ETA: The following was in the toggle FT console screen

------------------------------------
2024-09-05 03:36:54.561 LOG[SFS - ERROR] [WebSocketLayer] Communication error: Abnormal disconnection.
2024-09-05 03:37:06.425 WARNWARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, code: 0, https://w22.slashkey.com/facebook/fa...MtU0hBMjU2In0=



Hi Lisa,
If you are idle for a time it can disconnect from the servers. What happened this afternoon has nothing to do with what you just had happen. This afternoon the chat server went down for a few minutes and was reset by the developers.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #2675  
Old Sep 04 2024, 11:09 PM
LisaScobee LisaScobee is offline
 
Join Date: Sep 14 2017
Posts: 482
Wink

I wasn't "idle". I was in the process of moving stuff around and designing a farm and it popped up at me.

Quote:
Originally Posted by Taz D View Post
Hi Lisa,
If you are idle for a time it can disconnect from the servers. What happened this afternoon has nothing to do with what you just had happen. This afternoon the chat server went down for a few minutes and was reset by the developers.
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USER ID number is: 1637121091 Build No: 642
Visit my farm!
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  #2676  
Old Sep 04 2024, 11:15 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by LisaScobee View Post
I wasn't "idle". I was in the process of moving stuff around and designing a farm and it popped up at me.
Hi Lisa,
If you were moving things around on one farm then you are idle. It is hard to explain but that is the way the game looks at it. Even harvesting, plowing or planting on a single farm this can happen.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #2677  
Old Sep 06 2024, 09:34 PM
LisaScobee LisaScobee is offline
 
Join Date: Sep 14 2017
Posts: 482
Smile

Sometimes I wonder why I'm so "serious" about this game....

Quote:
Originally Posted by Taz D View Post
Hi Lisa,
If you were moving things around on one farm then you are idle. It is hard to explain but that is the way the game looks at it. Even harvesting, plowing or planting on a single farm this can happen.
__________________
USER ID number is: 1637121091 Build No: 642
Visit my farm!
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  #2678  
Old Sep 16 2024, 11:05 AM
Kathyrdr Kathyrdr is offline
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Join Date: Jan 13 2021
Posts: 54
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Game loads slowly then when I want to go from farm 1 to another farm, say farm 8 it won't load. It says it is loading but it doesn't load and gives me the 10 minute timed out message.
I ran memecache and it makes no difference. Help
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  #2679  
Old Sep 16 2024, 11:18 AM
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Taz D Taz D is offline
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Quote:
Originally Posted by Kathyrdr View Post
Game loads slowly then when I want to go from farm 1 to another farm, say farm 8 it won't load. It says it is loading but it doesn't load and gives me the 10 minute timed out message.
I ran memecache and it makes no difference. Help
Hi Kathyrdr,
Please try all of the suggestions in the first post on the first page of this thread and all of them in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590


If those don't help then it is possibly an internet link problem somewhere between you and the game servers. There are many links your data goes through between you and the servers and any one of those can be having a problem that will cause your farm data to not get sent or sent too slow or not at all. Unfortunately there is nothing that can be done about this until whoever owns that link can get it fixed. We have no way to monitor or get those links fixed.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #2680  
Old Sep 16 2024, 03:12 PM
Kathyrdr Kathyrdr is offline
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Join Date: Jan 13 2021
Posts: 54
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Did as you said, still not working. Isn't there anyone you can notify? Otherwise I'm stuck not being able to do anything
What if the persson who has the problem is on vacation or out sick?
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cannot load game, chrome, dotween, farm not loading, farm town not loading, frequent crashes, game freezes, green screen, loading error, loading issues, saving data, settweenscapacity, u00, webgl, white screen, x025, x025 error

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