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  #1001  
Old May 18 2017, 07:21 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by dorissau View Post
I had a ship dispatched yesterday and another one early today. My next ship has been saying 30 min to fill a container but it wasn't ready until just now .... AND when I went to fill a ship.. the two remaining empty ships now have reverted to the original 50 and 54 minutes ... WHAT ??? Something is WRONG. I reloaded and cleared cache, etc. but it still says the maximum times. HELP!
Quote:
Originally Posted by Bobbi-Sue View Post
My ships are not reduced in time to load containers. I have sent ships out every single day for weeks, and yet it claims I have not sent a single ship recently.
Quote:
Originally Posted by Bobbi-Sue View Post
There is not point in posting this to the Cargo Ship thread because it gets lost there.

1. My Cargo Ship Container Loading Times are NOT being reduced!
It is claiming I have not sent any ships recently. I have sent a ship out every single day since the day the ships have been introduced into the game.

2. After I have dispatched my ship I continue to get notifications that a container on the ship I have dispatched is finished loading. This is even while I am working on an entirely different ship.
We have sent an email to the developers to check on this. There was a fix released today for the hanging container pop up and that may have reset the dispatched ships counter.

The fix for the container pop up won't correct until after you start preparing your next ship's containers. From Raul in the release:
Bugfix: After loading the game, the container ready notification from a previously dispatched ship was appearing continuously. This should start working correctly once you prepare your next container or dispatch your next ship.
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.

Last edited by Taz D; May 18 2017 at 07:40 PM.
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  #1002  
Old May 19 2017, 04:07 AM
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Sqrl Sqrl is offline
 
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aww you're going to fix the crazy pop-up? it's funny!
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  #1003  
Old May 19 2017, 07:16 AM
isamarie isamarie is offline
 
Join Date: Aug 13 2009
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Why is it that till now my ships have no reduced time, every day i send ships but no reduced time if it will continue like that i will have to stop with the ships as my time is limited, some of us have to work for a living not only play farm
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  #1004  
Old May 19 2017, 07:22 AM
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marymarcel marymarcel is offline
 
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Originally Posted by isamarie View Post
Why is it that till now my ships have no reduced time, every day i send ships but no reduced time if it will continue like that i will have to stop with the ships as my time is limited, some of us have to work for a living not only play farm
Hi isamarie

There were some problems with the game servers yesterday, the following was posted by Raul in the New Release thread for May

Post-Release Updates - May 18th, 11:30PM

- We had severe server emergencies in the afternoon, everything should be back to normal now.

- It's possible that the issue with the containers time to be reset back to the original times because the ship dispatch history was lost for the past 2 days may have been related to the server issue above but we are not sure of this. If you dispatched a ship again after May 18, 11:30 PM, and suddenly this ship dispatch date disappear from the dispatch date list, please report it on this thread.

Please if you are able to start loading a new container, check if it has shortened the times.

You have full information on how to check your times in the following thread from our Game guide:

http://r1.slashkey.com/forum/showthread.php?t=626622
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  #1005  
Old May 19 2017, 08:01 AM
isamarie isamarie is offline
 
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I m loading my purple ship and it still 54 minuts to load, nothing has changed
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  #1006  
Old May 19 2017, 08:23 AM
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Quote:
Originally Posted by isamarie View Post
I m loading my purple ship and it still 54 minuts to load, nothing has changed
Hi isamarie,

To qualify for a shorter loading time you need to have dispatched at least one ship recently. However the was a server issue last night which caused a problem with the ships so you may not have any that quailfy.

To check if you have any ships that do qualify please see the following post on how to do that
http://r1.slashkey.com/forum/showthr...18#post6164118
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  #1007  
Old May 20 2017, 06:30 PM
sweetpea4 sweetpea4 is offline
 
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What do you do if the game is not registering the ship sent out May 18?. I sent one out every day but that one is not registering, therefore my loading time is not as reduced as it should be.
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  #1008  
Old May 20 2017, 07:08 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by sweetpea4 View Post
What do you do if the game is not registering the ship sent out May 18?. I sent one out every day but that one is not registering, therefore my loading time is not as reduced as it should be.
Hi sweetpea,
If you sent it out during the server problems then it is likely that it won't show. If you wish you can contact Support as we have no way to add it back in through the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #1009  
Old May 21 2017, 01:23 PM
Petuniaflower Petuniaflower is offline
 
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I don't seem to be able to replace neighbors on my ship. A neighbor will be gone a few days.Is anyone else having a problem? I changed to mozilla. Went to Chrome to see if iit worked there. Both won't work.
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  #1010  
Old May 21 2017, 01:24 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by Petuniaflower View Post
I don't seem to be able to replace neighbors on my ship. A neighbor will be gone a few days.Is anyone else having a problem? I changed to mozilla. Went to Chrome to see if iit worked there. Both won't work.
Hi Petuniaflower,
Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached

Sometimes it seems to get hung up.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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Tags
cargo ships, container, cranes, dispatch ship, logbook, pink port, port deleted, red skip port, replace port, reuse itinerary, ship rewards, ship's logbook, ships, skip port

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