HTML5/WebGL: Game Not loading or frequent crashes

[Taz D]

Originally Posted by cathyann4458

I redid my password etc yesterday to get here. I am getting hung up on the green screen. U-75 shows but takes forever to load and sometimes I try play and it reloads home and have to try to get into chosen farm to work and it gets stuck again.
2021-05-23 03:38:03.141 INFOCheckpoint-B-000 - Initialized
2021-05-23 03:38:03.142 LOGFT Client Services Inited.
2021-05-23 03:38:03.156 LOGSessionId: 4222238
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) UHD Graphics 610 Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.100.8984)
2021-05-23 03:38:04.208 LOGLoading player data from data.unity3d
2021-05-23 03:38:04.210 LOGInitialize engine version: 2020.2.5f1 (e2c53f129de5)
2021-05-23 03:38:04.211 LOGCreating WebGL 2.0 context.
2021-05-23 03:38:04.226 LOGRenderer: WebKit WebGL
2021-05-23 03:38:04.227 LOGVendor: WebKit
2021-05-23 03:38:04.227 LOGVersion: OpenGL ES 3.0 (WebGL 2.0 (OpenGL ES 3.0 Chromium))
2021-05-23 03:38:04.228 LOGGLES: 3
2021-05-23 03:38:04.234 LOGOPENGL LOG: Creating OpenGL ES 3.0 graphics device ; Context level ; Context handle 44674008
2021-05-23 03:38:05.254 LOGScanning - Process took 0 ms to complete
2021-05-23 03:38:06.296 INFOStats: WebGL 2.0 WebGL Mem: 44/128 MB Managed Mem: 24 MB Unity Mem: 19 MB Video Mem: 512 MB
2021-05-23 03:38:06.317 LOGInput Manager initialize...
2021-05-23 03:38:06.321 INFOCheckpoint-U-30 - Bootloader.Init Start - Mem: 9/20/30/128 MB
2021-05-23 03:38:06.365 INFOCheckpoint-U-31 - Init Loading Screen - Mem: 9/21/31/128 MB
2021-05-23 03:38:06.371 INFOCheckpoint-U-32 - Init AssetRegistry - Mem: 9/21/31/128 MB
2021-05-23 03:38:06.570 INFOCheckpoint-U-33 - Download Play Bundles - Mem: 10/22/32/128 MB
2021-05-23 03:38:06.579 INFOCheckpoint-U-34 - Init Local Storage - Mem: 10/22/33/128 MB
2021-05-23 03:38:06.584 INFOCheckpoint-U-35 - Init FlashVars - Mem: 10/22/33/128 MB
2021-05-23 03:38:06.608 INFOCheckpoint-U-40 - Init HUD - Mem: 11/22/33/128 MB
2021-05-23 03:38:07.173 INFOCheckpoint-U-45 - Init Farm Controller - Mem: 17/30/48/128 MB
2021-05-23 03:38:07.189 INFOCheckpoint-U-50 - Processing Params - Mem: 17/30/48/128 MB
2021-05-23 03:38:07.275 INFOCheckpoint-U-51 - Init Sub Controllers - Mem: 19/30/49/128 MB
2021-05-23 03:38:07.312 INFOCheckpoint-U-52 - Init Preferences - Mem: 19/30/50/128 MB
2021-05-23 03:38:07.367 INFOCheckpoint-U-53 - Load Prefs into UI - Mem: 20/29/49/128 MB
2021-05-23 03:38:07.375 INFOCheckpoint-U-54 - Init Engine - Mem: 20/29/49/128 MB
2021-05-23 03:38:07.382 INFOCheckpoint-U-55 - Init ItemDefs - Mem: 20/29/49/128 MB
2021-05-23 03:38:07.414 LOGUsing Facebook Unity SDK v8.1.1 with FBJSSDK/v8.0 FBUnityWebGL/8.1.1
2021-05-23 03:38:08.301 INFOCheckpoint-U-56 - Init RecipeDefs - Mem: 68/34/102/256 MB
2021-05-23 03:38:08.712 INFOCheckpoint-U-57 - Init Misc Defs - Mem: 63/30/94/256 MB
2021-05-23 03:38:08.817 INFOCheckpoint-U-60 - Load User - Mem: 50/29/80/256 MB
2021-05-23 03:38:09.695 INFOCheckpoint-U-61 - User Loaded - Mem: 54/29/84/256 MB
2021-05-23 03:38:09.698 INFOCheckpoint-U-62 - Main Avatar Loaded - Mem: 54/29/84/256 MB
2021-05-23 03:38:09.716 INFOCheckpoint-U-70 - Go To Farm - Mem: 54/30/84/256 MB
2021-05-23 03:38:09.722 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 54/30/84/256 MB
2021-05-23 03:38:11.001 INFOCheckpoint-DONE - Map Loaded - Mem: 61/32/93/256 MB
------------------------------------
2021-05-23 03:38:19.074 INFOStats: WebGL 2.0 WebGL Mem: 64/40/105/256 MB
2021-05-23 03:38:29.208 INFOStats: WebGL 2.0 WebGL Mem: 64/40/105/256 MB
2021-05-23 03:38:33.107 INFOCheckpoint-U-70 - Go To Farm - Mem: 64/40/105/256 MB
2021-05-23 03:38:33.116 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 64/40/105/256 MB
2021-05-23 03:38:33.558 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 66/41/107/256 MB
2021-05-23 03:38:33.585 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 67/41/108/256 MB
2021-05-23 03:38:33.600 INFOStats: WebGL 2.0 WebGL Mem: 109/256 MB Managed Mem: 67 MB Unity Mem: 41 MB Video Mem: 512 MB
2021-05-23 03:39:35.712 INFOCheckpoint-DONE - Map Loaded - Mem: 71/41/112/256 MB
------------------------------------
2021-05-23 03:40:42.682 INFOStats: WebGL 2.0 WebGL Mem: 72/40/112/256 MB
2021-05-23 03:42:32.681 INFOStats: WebGL 2.0 WebGL Mem: 72/40/112/256 MB
2021-05-23 03:44:22.681 INFOStats: WebGL 2.0 WebGL Mem: 72/40/113/256 MB
2021-05-23 03:46:12.682 INFOStats: WebGL 2.0 WebGL Mem: 72/40/113/256 MB
2021-05-23 03:48:02.681 INFOStats: WebGL 2.0 WebGL Mem: 72/40/113/256 MB
2021-05-23 03:49:09.680 INFOStats: WebGL 2.0 WebGL Mem: 73/40/113/256 MB
2021-05-23 03:50:59.681 INFOStats: WebGL 2.0 WebGL Mem: 73/40/113/256 MB
2021-05-23 03:52:16.990 INFOStats: WebGL 2.0 WebGL Mem: 73/41/115/256 MB
2021-05-23 03:52:27.057 INFOStats: WebGL 2.0 WebGL Mem: 74/41/115/256 MB

Hi CathyAnn,
I moved your post to the subject thread about HTML/WebGL loading issues.
Please check if there is any update for Windows, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.


Also make sure your browsers are all up to date as well.


After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.


You can also check your computer with the suggestions in the first post of this thread.

[texans]

545731725 User ID

I was selling products in market and it froze after selling 4 items. Then I reloaded game and it says that WebGL is not supported. When previously it loaded fine. Days prior to this, everytime I close the tab when my farm is open it takes about 15 seconds just to close. I cleared my cache, checked settings, even uninstalled the Chrome browser and reinstalled it.

Not sure what to do from here.

chrome://gpu says:Graphics Feature Status
Canvas: Hardware accelerated
Compositing: Hardware accelerated
Metal: Disabled
Multiple Raster Threads: Enabled
Out-of-process Rasterization: Hardware accelerated
OpenGL: Enabled
Rasterization: Hardware accelerated
Skia Renderer: Enabled
Video Decode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated

[Taz D]

Originally Posted by texans

545731725 User ID

I was selling products in market and it froze after selling 4 items. Then I reloaded game and it says that WebGL is not supported. When previously it loaded fine. Days prior to this, everytime I close the tab when my farm is open it takes about 15 seconds just to close. I cleared my cache, checked settings, even uninstalled the Chrome browser and reinstalled it.

Not sure what to do from here.

chrome://gpu says:Graphics Feature Status
Canvas: Hardware accelerated
Compositing: Hardware accelerated
Metal: Disabled
Multiple Raster Threads: Enabled
Out-of-process Rasterization: Hardware accelerated
OpenGL: Enabled
Rasterization: Hardware accelerated
Skia Renderer: Enabled
Video Decode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated

Hi Texans,
You got the WEbGl not supported as that happens when you have an error. The game thinks WebGL is not responding.
You can try first just closing your browser for a few minutes then reopen your farms. If that doesn't work try restarting your computer. If that still doesn't fix it try clearing your browser cache, close the browser and then reopen to your farms.

[Jean's Farm]

Originally Posted by Taz D

Hi Texans,
You got the WEbGl not supported as that happens when you have an error. The game thinks WebGL is not responding.
You can try first just closing your browser for a few minutes then reopen your farms. If that doesn't work try restarting your computer. If that still doesn't fix it try clearing your browser cache, close the browser and then reopen to your farms.

I googled chrome and WebGL and it lead me to how to enable WebGL. Do that and follow the instructions. Worked for me

[buffaloboy]

hi
first a big thanks to all who working hard for our game running

i read many posts here ,and a while ago i wrote i have crash problems because web gl needs to much video mem and this cant be set, my new comp, with octacore (8x4,1 GHZ) 16 gb ram and a nvidia gtx gamecard also crashes gray screen if i open more than 4 windowds (same on all comp) before i had the marketplace problem with the new platform its solved i can see avatars on both markets ,great ! you write some users u visit thair farms and all ok but dont forget u do the same during my market place problem but! you visited my farm from the us and an us fb server and im in austria so you never can reproduce an error if ure not on the same fb server like the one who have problems mine are gone thank god ,but whats happen with the animals?? i think ships and trading is more awaiting from all users ,many of my longtime ft friends quit playing ,very sad because they had to many issues with the new platform i think i speak for all if we get slowly a roll out plan for funktions and a planed time for the big finish of the game soon we have june and a half game we wont an exactly date but comming soon is to less info ex animals in june ships end of june and so on that would be great..............,a new super truck would be great and can the devs add all rare products we pay for from mills ,mine and truck into ships and trains like leather,yeast,lye.........also for future use
we all are very thankfull for your hard job you do believe me
but we are also allways and daily looking at the header for more info and whats next
i hope you have soon good news for us and new functions and facilities
many of us and me also have healthy issus and ft is all we can do so i speak also
for many of my neighbours too

cheers
tino

[Taz D]

Originally Posted by buffaloboy

hi
first a big thanks to all who working hard for our game running

i read many posts here ,and a while ago i wrote i have crash problems because web gl needs to much video mem and this cant be set, my new comp, with octacore (8x4,1 GHZ) 16 gb ram and a nvidia gtx gamecard also crashes gray screen if i open more than 4 windowds (same on all comp) before i had the marketplace problem with the new platform its solved i can see avatars on both markets ,great ! you write some users u visit thair farms and all ok but dont forget u do the same during my market place problem but! you visited my farm from the us and an us fb server and im in austria so you never can reproduce an error if ure not on the same fb server like the one who have problems mine are gone thank god ,but whats happen with the animals?? i think ships and trading is more awaiting from all users ,many of my longtime ft friends quit playing ,very sad because they had to many issues with the new platform i think i speak for all if we get slowly a roll out plan for funktions and a planed time for the big finish of the game soon we have june and a half game we wont an exactly date but comming soon is to less info ex animals in june ships end of june and so on that would be great..............,a new super truck would be great and can the devs add all rare products we pay for from mills ,mine and truck into ships and trains like leather,yeast,lye.........also for future use
we all are very thankfull for your hard job you do believe me
but we are also allways and daily looking at the header for more info and whats next
i hope you have soon good news for us and new functions and facilities
many of us and me also have healthy issus and ft is all we can do so i speak also
for many of my neighbours too

cheers
tino

Hi Tino,
There isn't any way for the developers to give you dates for when each function is released because when they work on them then they have to test and make sure that function is working. If there are problems then that pushes the time back for release and everyone gets upset because it wasn't released when they said it would be.

[mistybutterfly]

USER ID number ( 520045647 ) Its taking me over 10 minutes to get the page loaded to start the game THis has been an issue now since the switch over. some days are good, others are very bad. Once I am on the game, it runs fine and fast. But its the loading the farms and going from farm to farm that is just soooo slow.
Toggle copy below.
2021-05-25 22:43:46.953 INFOCheckpoint-B-000 - Initialized
2021-05-25 22:43:46.954 LOGFT Client Services Inited.
2021-05-25 22:43:46.963 LOGSessionId: 4251743
Browser: Firefox: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:88.0) Gecko/20100101 Firefox/88.0
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Intel Inc.
GPU-Renderer: Intel(R) Iris(TM) Plus Graphics OpenGL Engine
2021-05-25 22:50:36.338 WARNERROR: DownloadWorker-0.DownloadAsync. Error getting: https://scontent-ort2-1.xx.fbcdn.net...f3&oe=60C81BCB - Unknown Error

[marymarcel]

Originally Posted by mistybutterfly

USER ID number ( 520045647 ) Its taking me over 10 minutes to get the page loaded to start the game THis has been an issue now since the switch over. some days are good, others are very bad. Once I am on the game, it runs fine and fast. But its the loading the farms and going from farm to farm that is just soooo slow.
Toggle copy below.
2021-05-25 22:43:46.953 INFOCheckpoint-B-000 - Initialized
2021-05-25 22:43:46.954 LOGFT Client Services Inited.
2021-05-25 22:43:46.963 LOGSessionId: 4251743
Browser: Firefox: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:88.0) Gecko/20100101 Firefox/88.0
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Intel Inc.
GPU-Renderer: Intel(R) Iris(TM) Plus Graphics OpenGL Engine
2021-05-25 22:50:36.338 WARNERROR: DownloadWorker-0.DownloadAsync. Error getting: https://scontent-ort2-1.xx.fbcdn.net...f3&oe=60C81BCB - Unknown Error

Hi mistybutterfly

I moved your post to the HTML thread.

Since you are using a Mac, please check if you have any update for it.

Are you clearing your browser cache everytime you close the computer? If so, then next time you try to load the game again, it will load slower as all graphics have to be loaded again.
If you are doing this or your browser does it automatically please change the settings as you only need to clear browser cache in case you get an error which not allow you to continue working.

[buffaloboy]

Originally Posted by Taz D

Hi Tino,
There isn't any way for the developers to give you dates for when each function is released because when they work on them then they have to test and make sure that function is working. If there are problems then that pushes the time back for release and everyone gets upset because it wasn't released when they said it would be.

hello

i know a friend of me do near the same job
one work the last stuck and so on
but for us its a pain
i hope the devs can reduce the video mem the game is using
ex on my tablet i can play farmtown but only with the puffin browser
the chrome crashes puffin works well
whatever so you can see the diff of mem using but this change
is work for the chrome devs
chrome needs def too much space
next i will test the opera gx gamebrowser

cheers tino

[Taz D]

Originally Posted by buffaloboy

hello

i know a friend of me do near the same job
one work the last stuck and so on
but for us its a pain
i hope the devs can reduce the video mem the game is using
ex on my tablet i can play farmtown but only with the puffin browser
the chrome crashes puffin works well
whatever so you can see the diff of mem using but this change
is work for the chrome devs
chrome needs def too much space
next i will test the opera gx gamebrowser

cheers tino

Hi Tino,
The developers can not lower the video memory required for the game. You can try the Compressed Graphics in your preferences. That is the only change that can be done.
The developers are not working on anything for tablets at this time.