OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[marymarcel]

Originally Posted by joy_of_oz

Hi Marymarcel, I have discovered five of my wool sheds are empty , all were full. I have cleared cache and re opened the browser, no change. User id is 100005495888304 Joy

Hi Joy

Please let us know in which farms the wool sheds are placed.

[joy_of_oz]

hi , the farms in question are 5, 16, 17, 37 and 38. Some friends have also found sheds empty. thank you , Joy

[Taz D]

Originally Posted by joy_of_oz

hi , the farms in question are 5, 16, 17, 37 and 38. Some friends have also found sheds empty. thank you , Joy

Hi Joy,
I have checked those farms and on 5 you have 200 of each sheep & llama, on 16 you 200 llama & 199 sheep, on 17 you have 12 llama & 104 sheep, and on 37 & 38 you have 0 of each, so maybe you haven't loaded any on those.
This is according to your account data.
We can not look directly into the buildings and have no way see the amounts you have bought as we do not track coin purchases. We do not have any way to replace anything on your farms.
You may contact Support if you wish concerning this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[joy_of_oz]

Thank you Taz, i will just refill them , cannot be bothered with all that . cheers Joy

[kjwright125]

I just bought 2 locomotives and 4 cars for the locomotives. tried to dispatch them and could not go because 1 was already on that farm. I had 1 on my other account and at a different farm number. so I deleted that one locomotive from my other account I don't play as much on. when I went back to the account that I play all the time both locomotives and 2 of the 4 cars were gone. so I put the one back on hoping 4 of the 6 I just bought with FT cash would come back. please help me out. Thank you.

[Taz D]

Originally Posted by kjwright125

I just bought 2 locomotives and 4 cars for the locomotives. tried to dispatch them and could not go because 1 was already on that farm. I had 1 on my other account and at a different farm number. so I deleted that one locomotive from my other account I don't play as much on. when I went back to the account that I play all the time both locomotives and 2 of the 4 cars were gone. so I put the one back on hoping 4 of the 6 I just bought with FT cash would come back. please help me out. Thank you.

Hi Kjwright,
I moved your post to the thread about missing items.
I have checked your account data and all of those items you bought except for the long gondola car are on your farms somewhere. You will need to use the search (maginfying glass) and look for them. They may just be hidden under something else.
What trains you have on another account have nothing to do with this account. There isn't any cross over between the accounts, so you did not need to delete an engine on that one.
For the gondola car you will need to contact Support about it as we can not do refunds through the forums.


To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Chrissy59]

Hi, I have been having issues with fish product (not checked anything else as building fish value up for expansions) for the last month. Today after the fish were harvested o my farm, I went to check and it was 124 billing odd. I went offline for a couple of hours, and now checked again and the total value is 116 billion odd. Am I losing my mind?
1428308457 Build No: 554
PS: Apologies if this is in the wrong place.

[kjwright125]

I looked for all of them with the magnafing glass. They are not on any farms or storage. I need help getting them back please.

[sir winalot]

I used to have 2 turbo open pit mines on farms 42 and 43, but both have vanished! done the memcache, reload, clear browser cache etc, but they are still not showing on the farms or in the facs manager. Could you please check? farm id: 1376313776 Build No: 554

[marymarcel]

Originally Posted by kjwright125

I looked for all of them with the magnafing glass. They are not on any farms or storage. I need help getting them back please.

Hi kjwright

I moved your post to the thread for your problem.

Your first post was also moved to this thread and answered in the following link:
https://www.slashkey.com/forum/showt...94#post6565094

You need to contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366