OFFICIAL Receiving-sending-exchanging Gifts

[readytoretire]

Thanks, I will try that.

[Pegasus_III]

I received 4 sets of 48 Paradise Poppy Pot in my gifts.
I checked Storage and found I have 300.
I stored the 4 sets of 48 Paradise Poppy Pots.
I checked Storage and found I have 300.
I refreshed Farm Town, Checked Storage, and I have 300.
seems not all gifts are loading to storage
Would you please fix this?

[Taz D]

Originally Posted by Pegasus_III

I received 4 sets of 48 Paradise Poppy Pot in my gifts.
I checked Storage and found I have 300.
I stored the 4 sets of 48 Paradise Poppy Pots.
I checked Storage and found I have 300.
I refreshed Farm Town, Checked Storage, and I have 300.
seems not all gifts are loading to storage
Would you please fix this?

Hi Pegasus,
Paradise Poppy Pots are not a gift. So the only thing you could have done to get those would be to request ingredients for that and you will not get the completed item. You would get the pots, bird of paradise flowers and the poppy flowers.

[Palmarina]

HI Taz, I see that more people have this problem.
In my case it always occur when requesting gifts. Neighbours and buddies click on the links on their wall and on my side I always loose gifts.
The other day I had >100 gifts. When I exchanged the first 100 for almond trees and accepted there was nothing in 'My Gifts' tab, nothing, 100 trees lost in the void, poof, all gone.
This is very frustrating and apparently there is no solution. I really don't understand why the developers never have this bug. A lot of us have!
OK, rant finished.
I am sorry, it is very frustrating. I reported this several times. For my farm and for another account I have.

Originally Posted by Taz D

Hi Sosmek,
I am sorry but this is an intermitent problem so the developers have not been able to duplicate this and neither have the moderators.
If you wish you can contact Support concerning this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366