OFFICIAL Receiving-sending-exchanging Gifts

[Taz D]

Originally Posted by Farm Of Luxury

How often can we send gifts?

Hi Farm Of Luxury,
Without the gifting tool you can send gifts every 8 hours. The information on gifts uis in the first post on the first page of this thread.

[Farm Of Luxury]

Originally Posted by Taz D

Hi Farm Of Luxury,
Without the gifting tool you can send gifts every 8 hours. The information on gifts uis in the first post on the first page of this thread.

I cannot send Gifts every 8 hours, is there a way for you to check on this? I did a search on "how often can we send gifts" and I read a lot of pages and could not find my answer to my question--sorry.

[Taz D]

Originally Posted by Farm Of Luxury

I cannot send Gifts every 8 hours, is there a way for you to check on this? I did a search on "how often can we send gifts" and I read a lot of pages and could not find my answer to my question--sorry.

Hi Farm of Luxury,
No I have no way to check this for you, but you can. Go to your toolbox andopen the clock icon (Show Times) to the Gamewide tab. Find the Resend Gifts in the left column. That will tell you when you can next send gifts.

[ncbba2358]

Originally Posted by Taz D

Hi Ncbba,
I checked your storage and you only have 6 mulberry trees there, so they didn't go into your storage. I can't tell you where they went. If that number is still there then I highly suggest you clear the memcache as what that does is force the server to reload your account data and cleans up any stray wrong data. I would run that and then exchange for the mulberry tree again but only accept a few of them and see if they get through to the gift box.

I just exchanged 50 gifts for the mulberry trees and got them in my gift box ok. I can't duplicate this. The only thing I can suggest then is for you to contact Support if this continues. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

This disappearing gifts from gifts box is happening again!

[Taz D]

Originally Posted by ncbba2358

This disappearing gifts from gifts box is happening again!

Hi Nccba,
This is an intermitent problem which means the developers will have a very hard time in figuring out why this is happening. None of the moderators have been able to duplicate it. You could try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.


For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached


The only other thing I can suggest is to contact Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[ncbba2358]

After posting this, I did submit a support ticket, got a reply email, this morning went to check status by clicking the link in the email, goes to an unsecure platform/site/page so could not proceed..
I have done the memcache clearing. This makes that 'you have gifts to use' '1' go away, but they weren't there to use as I keep saying because they disappear between accepting them and going to use them!!!

Originally Posted by Taz D

Hi Nccba,
This is an intermitent problem which means the developers will have a very hard time in figuring out why this is happening. None of the moderators have been able to duplicate it. You could try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.


For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached


The only other thing I can suggest is to contact Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[marymarcel]

Originally Posted by ncbba2358

After posting this, I did submit a support ticket, got a reply email, this morning went to check status by clicking the link in the email, goes to an unsecure platform/site/page so could not proceed..
I have done the memcache clearing. This makes that 'you have gifts to use' '1' go away, but they weren't there to use as I keep saying because they disappear between accepting them and going to use them!!!

Hi ncbba

Im not sure why you got an unsecure platform when clicking the link, but the automatic response is mostly to let you know that they received your ticket.

After checking your problem, Support will respond you by mail, but you have to wait as they have tickets before yours. Please be patient while they get back to you.
Thanks.

[Sundos]

the receiving gifts is messed up.. I need to have goose gift for fp.. I have claimed 10 so far from friends but it says 8 and one (1) of those I had to get (by exchange) to ask for the goose in the first place .. so I claimed 10, I only got credit for 7 .. so how many do I have to get from neighbors to have the 17 that I need.. 30? lol PLEASE FIX IT SOONER THAN LATER.. THANKS FOR A GREAT GAME!

[marymarcel]

Originally Posted by Sundos

the receiving gifts is messed up.. I need to have goose gift for fp.. I have claimed 10 so far from friends but it says 8 and one (1) of those I had to get (by exchange) to ask for the goose in the first place .. so I claimed 10, I only got credit for 7 .. so how many do I have to get from neighbors to have the 17 that I need.. 30? lol PLEASE FIX IT SOONER THAN LATER.. THANKS FOR A GREAT GAME!

Hi Sundos

Im not sure to completely understand.

You should get 1 goose from each friend who sent it to you.

Please remember that you cant exchange another gift for a goose, so your friends have to send the original gift.

What you can do, is to exchange one of your gifts for goose (take in mind that gift will not count for farm pass) and accept it.

Once you have the goose in your gifts, then click in More button. You can ask 5 times for that gift.
Then your friends will find your request in their Other wall requests and will be able to send 5 gifts to you.

[Sundos]

thanks Mary for your reply .. I will try again..

I did exchange 1 to begin with so that I could ASK for it .. the same way as your reply to my first complaint states.. and also as I originally stated..

SO.. after asking for a goose from my friends..

they have sent me 15 goose so far...

I have accepted 15 goose gifts so far...

I ONLY HAVE 13 goose in "my gifts" now.. (ONE OF THEM IS THE ORIGINAL ONE THAT I USED AFTER EXCHANGE TO ASK FOR GOOSE)

so .. I accepted 15 goose (ORIGINAL GOOSE)
and your game shows I have only accepted 12 original gifts goose so far..

I guess I am gaining.. but this is a problem.. please fix it.