OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[michelle jo]

hi don't know if i am posting in the right place but i have just bought the yellow gifting machine i put it on my farm 1 then went to put in storage its not on my farm and not in my storage can you help please and thank you

[marymarcel]

Originally Posted by michelle jo

hi don't know if i am posting in the right place but i have just bought the yellow gifting machine i put it on my farm 1 then went to put in storage its not on my farm and not in my storage can you help please and thank you

Hi michelle jo

Please provide your id number so we can check.

You find it below the game screen where it says: Your USER ID numer is:xxxxx

[michelle jo]

737671138 this is my user id number thank you

[Taz D]

Originally Posted by michelle jo

737671138 this is my user id number thank you

Hi Michelle jo,
I just checked and that gifting tool is missing. Check in the store if that tool shows a Buy or a Duplicate button. If it says Duplicate you can buy another for coins to replace it. I do suggest you go to a farm that does not have a lot on it to buy and place the tool on before you transfer to storage. If the farm you place it on is heavily layered you may lose it again as that farm may have reached its limit of items.
If the button in the store says Buy then please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[michelle jo]

thank you for the help Taz managed to buy it for coins much appreciated

[Taz D]

Originally Posted by michelle jo

thank you for the help Taz managed to buy it for coins much appreciated

Hi Michelle Jo,
You are welcome. Just remember in the future if you are buying tools to do so from a farm that is not layered, so they won't possibly disappear.

[iceberg]

I just got 72 Pigs as gifts from neighbours and Buddies, I clicked and put them into storage then I went to storage to move them to my pig sty but to my horror there was no pigs to be found please can I have my pigs back.

[marymarcel]

Originally Posted by iceberg

I just got 72 Pigs as gifts from neighbours and Buddies, I clicked and put them into storage then I went to storage to move them to my pig sty but to my horror there was no pigs to be found please can I have my pigs back.

Hi iceberg

If you were on a farm with a Pigsty and enough space in it, then when you stored the pigs, they went into the Pigsty, not storage.

[iceberg]

tks Mary ur so right I was on the farm with the pigsty so they did go straight in wohoo tks agin xx

[marymarcel]

Originally Posted by iceberg

tks Mary ur so right I was on the farm with the pigsty so they did go straight in wohoo tks agin xx

You are welcome iceberg