OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[michelle jo]

thank you for the help Taz managed to buy it for coins much appreciated

[Taz D]

Originally Posted by michelle jo

thank you for the help Taz managed to buy it for coins much appreciated

Hi Michelle Jo,
You are welcome. Just remember in the future if you are buying tools to do so from a farm that is not layered, so they won't possibly disappear.

[iceberg]

I just got 72 Pigs as gifts from neighbours and Buddies, I clicked and put them into storage then I went to storage to move them to my pig sty but to my horror there was no pigs to be found please can I have my pigs back.

[marymarcel]

Originally Posted by iceberg

I just got 72 Pigs as gifts from neighbours and Buddies, I clicked and put them into storage then I went to storage to move them to my pig sty but to my horror there was no pigs to be found please can I have my pigs back.

Hi iceberg

If you were on a farm with a Pigsty and enough space in it, then when you stored the pigs, they went into the Pigsty, not storage.

[iceberg]

tks Mary ur so right I was on the farm with the pigsty so they did go straight in wohoo tks agin xx

[marymarcel]

Originally Posted by iceberg

tks Mary ur so right I was on the farm with the pigsty so they did go straight in wohoo tks agin xx

You are welcome iceberg

[petals]

I usually have over 1 millions eggs but have noticed the past few days my egg supply has been dwindling. Example, I had 659,000 hen eggs, I harvested the coops and filled facilities and the total dropped to 653,000. I have the farm pass reward for having 10% of extra animal products. I also collect over 500 egg gifts every day. I clear the memcache daily. What am I missing?

[Roserain]

I just bought a mini mall of farm 16 and it disappeared. Thanks in advance for your help.

[Taz D]

Originally Posted by Roserain

I just bought a mini mall of farm 16 and it disappeared. Thanks in advance for your help.

Hi Roserain,
We have checked your account data and the farm. It is not showing in the data as missing, but is not showing on the farm. This can happen if the farm is near or at the maximum you can put on a farm. There is a limit to how much you can put on each farm. With ponds under the crops and trees, flowers and facilities layered on top then you risk losing additional or some of the items on that farm.



Please contact Support about the missing facility. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Roserain]

Taz D, I got your response that it is not showing. It shows I bought the mini mall today. I even filled it. It does not show up in my facility manager either, so it is not there. Please help me recover it. I was so excited to get it. I realize my farms are overfilled. I actually wrote a post on that today. Am I gonna have to get rid of everything I have worked hard for? That's very depressing. Would unstacking my fields help? Please help me recover my mini mall.