OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[Taz D]

Originally Posted by katzyin

When the new fodder factories came up for sale I bought them. Somewhere along the line, the premium fodder factory disappeared.
I know I had it as I did get some products for my animals. After some time of not getting any products when harvesting my animals, I looked for it, not on the list. So I have bought another one. Can you tell me what happened to it, please?

Hi Katzyin,
I moved your post to the thread about missing items.
Both of those are on a farm somewhere. It may be possible you have both on the same farm and that would be why you only see one in the facility manager.

[katzyin]

I had one of my factories disappear the Premium fodder factory. I can't remember what farm it was on. I have since bought another as I don't want to lose out on production.
What can be done about this, please?
As I have no idea what factories I have, I wonder if some have gone and I've not noticed. I only noticed this because I wasn't producing the extra feeds. Thank you

[marymarcel]

Originally Posted by katzyin

I had one of my factories disappear the Premium fodder factory. I can't remember what farm it was on. I have since bought another as I don't want to lose out on production.
What can be done about this, please?
As I have no idea what factories I have, I wonder if some have gone and I've not noticed. I only noticed this because I wasn't producing the extra feeds. Thank you

Hi katzying

Your first post was responded in the post just above your last one.

Non of the Premium fodder factory are missing, you have them on your farms.

Open your facility manager and click in the magnifying glass. Then type Premium fodder and the factory will be shown. Next to the name you will see the farms where they are placed (Fxx)

If you think you have facilities missing, then please contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Enigmacross]

Missing FC facility ..
I just discovered that my Moroccan Restaurant is missing. I know I must have had one at some point. I had to purchase another one so I could complete a quest. Is there a way to check on what might have happened to it?

[Taz D]

Originally Posted by Enigmacross

Missing FC facility ..
I just discovered that my Moroccan Restaurant is missing. I know I must have had one at some point. I had to purchase another one so I could complete a quest. Is there a way to check on what might have happened to it?

Hi Enigmacross,
Yes you are missing one of those. There isn't any way for us to check on why it disappeared. Open the farm selector and then click on the Show Facility Info. Look at the farm you had it on and see how many facilities you have on that farm and how far over the blue line is. If you have a lot on that farm as well as other things such as crops, trees, flowers and waters layered then that would be why it disappeared. There is a limit to how much you can place on a farm.

We can not do refunds through the forums so you will need to contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Enigmacross]

Originally Posted by Taz D

Hi Enigmacross,
Yes you are missing one of those. There isn't any way for us to check on why it disappeared. Open the farm selector and then click on the Show Facility Info. Look at the farm you had it on and see how many facilities you have on that farm and how far over the blue line is. If you have a lot on that farm as well as other things such as crops, trees, flowers and waters layered then that would be why it disappeared. There is a limit to how much you can place on a farm.

We can not do refunds through the forums so you will need to contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

"There is a limit to how much you can place on a farm." Is there a way to check what that limit is and if a farm is over that limit? Going to the farm selector, it shows that my maximum facility concentration on any farm is 55%, but I don't see any other information about crops/flowers/trees/ponds

[Taz D]

Originally Posted by Enigmacross

"There is a limit to how much you can place on a farm." Is there a way to check what that limit is and if a farm is over that limit? Going to the farm selector, it shows that my maximum facility concentration on any farm is 55%, but I don't see any other information about crops/flowers/trees/ponds

Hi Enigmacross,
There are too many variables to be able to say X number items is the limit. It is not just facilities in the limit. If you farm is heavily layered then your limit is probably very close. So if you buy something else to put on the farm then something else or what you bought will disappear.