OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[Taz D]

Originally Posted by RomanticSoul

Only thing i got so far was a ticket number with no update. Just my report of missing facilities.

Hi RomanticSoul,
Then you got to auto response. They will get to your ticket in the order received. Please be patien as they have had a lot of tickets because of the outage yesterday, so can take a few days.

[RomanticSoul]

Originally Posted by Taz D

Hi RomanticSoul,
Then you got to auto response. They will get to your ticket in the order received. Please be patien as they have had a lot of tickets because of the outage yesterday, so can take a few days.

Your reply about missing facilites was a lot faster. they have 2 days then im leaving the game. Losing 62 to 64 Farm Cash isn't something Im happy about. Accepted the change in fuel. WHich everyone has noticed not just me. Lots of people complaining about that. The Farm Pass having farm cash facilites on them which not every has so can't be done. even been patient with The Ext tools not working correctly until they get the fixed. Having to refresh my farms so i can make it to the end of everyones coops quests without it closing out halfway for no reason. but losing farm cash I can't accept or be patient about. Totally unacceptable.

[RomanticSoul]

Finally done. Got the credit for the farm cash ones.

[angelbear1129]

I planted several rows of Kale on my farm 5 for the farm pass where I needed them. I harvested them and it only recorded 2 instead of 21. I harvested the other 12 off my first farm. I have no idea where they went and I only got 2 of them.
Thank you
Helen Thompson
Your USER ID number is: 100000638807616 Build No: 570

[Taz D]

Originally Posted by angelbear1129

I planted several rows of Kale on my farm 5 for the farm pass where I needed them. I harvested them and it only recorded 2 instead of 21. I harvested the other 12 off my first farm. I have no idea where they went and I only got 2 of them.
Thank you
Helen Thompson
Your USER ID number is: 100000638807616 Build No: 570

Hi Helen,
I just checked your farm pass goals and you have gotten 14 of the 21. Please note that only the original crop planted counts for a farm pass. the extra you get from fertilizer and bonuses does not count for the farm pass.

[angelbear1129]

I planted 192 Kale plants on farm 5, harvested them and it only gave me 2 for the farm pass quest that I needed 21 for. I got the other 12 off farm 1. I had enough planted, it did not credit them to the pass. I did not figure any bonuses to help.
Helen Thompson
Your USER ID number is: 100000638807616 Build No: 570

[Taz D]

Originally Posted by angelbear1129

I planted 192 Kale plants on farm 5, harvested them and it only gave me 2 for the farm pass quest that I needed 21 for. I got the other 12 off farm 1. I had enough planted, it did not credit them to the pass. I did not figure any bonuses to help.
Helen Thompson
Your USER ID number is: 100000638807616 Build No: 570

Hi Angelbear,
I am sorry but we can't add anything for a farm pass goal. I also can't duplicate this. I had no problem getting the required crops. I am not sure why you didn't.


The only thing I can suggest is for you to report this to Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[KoalaBear777]

I have several farms that will not update the ponds after they have been repeatedly fished. Even if I exit and come back, they still show that there are items left to be fished again even though they were just done. Those farms are 3, 15, 21, 25, 29. The first time this started was after a user named "Ray (Ray)" worked the fish on my farms. Can you look into this? Thanks.

User ID: 832402770489324

[marymarcel]

Originally Posted by KoalaBear777

I have several farms that will not update the ponds after they have been repeatedly fished. Even if I exit and come back, they still show that there are items left to be fished again even though they were just done. Those farms are 3, 15, 21, 25, 29. The first time this started was after a user named "Ray (Ray)" worked the fish on my farms. Can you look into this? Thanks.

User ID: 832402770489324

Hi KoalaBear

I moved your post to the thread about missing items on the farm.

It has nothing to do with other user working your farms.

We are aware that there is a problem and the developers are working to fix it.

[Sandie May Angel]

I have just hired a player to harvest all my Artichoke fields in several of my farms. I noticed all farms are done, and yet I'm missing almost 40,000 Artichokes from the harvest. Anything to explain about this? This is not the first time I had discrepancies about the harvests. Where did those Artichokes go?