OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[marymarcel]

Originally Posted by Sandie May Angel

My problem is unlike other problems. While I'm actively reconstructing my farms, the FT system would always kick me offline and told me to click on the green checkmark to reconnect again. This is happening ALL the time while I'M ACTIVELY DOING SOMETHING ON MY FARM. I thought the system would know if someone is actively working on the farm and it should stay online and not kick us offline. I would like this problem to be fixed because it is very annoying when I'm working to reconstruct my farms.

Hi Sandie May Angel

If you are talking about the pop up telling you are idle, I never got it while working my farms or other farms. This means while harvesting, plowing, fishing, planting, doing trees and flowers.
If you were doing other things on your farms like going through your neighbors coop quests, the managers etc. then you probably get that pop up.
In case you get the idle time while working farms as I previously listed (farming jobs), then please contact Support.

If you are talking about the pop up saying you are disconected from the server, then please follow the suggestions given in the following link:
http://r1.slashkey.com/forum/showthread.php?t=627590

[Sandie May Angel]

Originally Posted by marymarcel

Hi Sandie May Angel

If you are talking about the pop up telling you are idle, I never got it while working my farms or other farms. This means while harvesting, plowing, fishing, planting, doing trees and flowers.
If you were doing other things on your farms like going through your neighbors coop quests, the managers etc. then you probably get that pop up.
In case you get the idle time while working farms as I previously listed (farming jobs), then please contact Support.

If you are talking about the pop up saying you are disconected from the server, then please follow the suggestions given in the following link:
http://r1.slashkey.com/forum/showthread.php?t=627590

Thank you, Marymarce!!! I shall bear that in mind. It's annoying, but it isn't a big problem that requires the support team's immediate attention. I'm sure they have more important problems to deal with. I shall follow up with this at a later date.

[marymarcel]

Originally Posted by Sandie May Angel

Thank you, Marymarce!!! I shall bear that in mind. It's annoying, but it isn't a big problem that requires the support team's immediate attention. I'm sure they have more important problems to deal with. I shall follow up with this at a later date.

You are welcome Sandie May Angel

[Dan H]

I get that same Idle message pop up now for some reason. Never got it before the migration. Doesn't seem to matter what I'm doing, it's just random. My wife also gets it on her FT now as well.

[marymarcel]

Originally Posted by Dan H

I get that same Idle message pop up now for some reason. Never got it before the migration. Doesn't seem to matter what I'm doing, it's just random. My wife also gets it on her FT now as well.

Hi Dan H

I have only got the idle pop up from time to time while going through my neighbors coop quests, but not while working on my farms or on others farms.

If you wish you can contact Support and report this issue to let them check on it.

To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you dont find the automatic response, please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

[Bendog]

542710535 on Chrome
I was about to plant crops when the screen went black. I got the error message: "Your browser doe not support WebGL. Now I get the same message when I try to load the game.

[marymarcel]

Originally Posted by Bendog

542710535 on Chrome
I was about to plant crops when the screen went black. I got the error message: "Your browser doe not support WebGL. Now I get the same message when I try to load the game.

Hi Bendog

I moved your post to the thread for your problem.

Please be sure your browser is up to date.

After that, close your browser and reopen and see if that fixes the problem. If not, then restart your computer.

If nothing works for you, then clear your browser cache. Please take in mind that after the clearing, the game will load slowly asall graphics have to be loaded again.

You have instructions on how to clear your browser cache in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=421890

[Bendog]

Now working - I did nothing to make it work again!!

[Judithf]

Today I can't load farmtown and am getting the message An embedded page at l1.slashkey.com says Your broser does not support WebGL. I have been using earlier in the day without a problem !!

[marymarcel]

Originally Posted by Judithf

Today I can't load farmtown and am getting the message An embedded page at l1.slashkey.com says Your broser does not support WebGL. I have been using earlier in the day without a problem !!

Hi Judithf

I moved your post to the thread for your problem.

Please be sure your browser is up to date.

After that, close your browser and reopen and see if that fixes the problem. If not, then restart your computer.

If nothing works for you, then clear your browser cache. Please take in mind that after the clearing, the game will load slowly asall graphics have to be loaded again.

You have instructions on how to clear your browser cache in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=421890