HTML5/WebGL: Game Not loading or frequent crashes - Page 468

**marymarcel** · #1 Jun 30 2022, 01:22 PM

Quote:

Originally Posted by Linda Lightner

I have downloaded WEB GL but it won't let me open FarmTown. Please let me Farm. Thank you

Hi Linda

You have been answered multiple times about this problem.

When this happens, please check if your browser is up to date and also if you have any pending update for Windows or Mac in case you use it.

If you do updates, then please restart.

If that is not the problem, then just close everything and restart your computer.

If you still cant load the game, then clear your browser cache. The first time you load the game after the clearing, it will load slowly as all graphics have to be loaded.
If you need instructions on how to clear your browser cache, please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

Alexandra_J · #2 Jul 24 2022, 10:13 AM

loads of people are getting these issues with getting into farmtown or getting booted or whatever. Is there anything I can do to help them please? https://prnt.sc/KHe6kel4M-0F

**Taz D** · #3 Jul 24 2022, 10:25 AM

Quote:

Originally Posted by Alexandra_J

loads of people are getting these issues with getting into farmtown or getting booted or whatever. Is there anything I can do to help them please? https://prnt.sc/KHe6kel4M-0F

Hi Alexandra J,
I moved your post to the thread about HTML/WebGL loading issues as this has nothing to do with the current release.
There isn't anything you can do to help them except to ask them to report it to us here in the forums so we can help them directly.
The only thing you can do is ask them to make sure their browser and computer are up to date.

zookeeperkaren · #4 Jul 26 2022, 02:20 PM

I cannot get the game to load.. I have been on farmtown for a very long time and I have spent alot of money on this game .... please help me get this game going again..

**Taz D** · #5 Jul 26 2022, 02:26 PM

Quote:

Originally Posted by zookeeperkaren

I cannot get the game to load.. I have been on farmtown for a very long time and I have spent alot of money on this game .... please help me get this game going again..

Hi zookeeperKaren,
What happens when you try to load the game?

What kind of computer do you have?

How much memory does it have?
Does your computer meet the minimum requirements listed in that first post?

Have you tried all the steps in the first post of this thread?
What were the results you got for those steps?

Please make sure your computer and your browser is updated. Those can prevent you getting into the game if they are not up to date. If you do updates, then please restart.

zookeeperkaren · #6 Jul 26 2022, 05:46 PM

Quote:

Originally Posted by Taz D

Hi zookeeperKaren,
What happens when you try to load the game?either it stops at checking the weather or when i do get in. it wont let me go to another farms it just stops

What kind of computer do you have? AZUZ Chromebook

How much memory does it have?16 gb does your computer meet the minimum requirements listed in that first post? 4 gigs of ram

Have you tried all the steps in the first post of this thread?yes
What were the results you got for those steps?i have seen all the pictures

Please make sure your computer and your browser is updated. Those can prevent you getting into the game if they are not up to date. If you do updates, then please restart.

i have done all i can do..

**Taz D** · #7 Jul 26 2022, 05:48 PM

Quote:

Originally Posted by zookeeperkaren

i have done all i can do..

Hi Zookeeperkaren,
Please answer the questions I asked of you in my reply. If you don't answer them then we don't have any way to help you. There is nothing wrong with your farms.

zookeeperkaren · #8 Jul 26 2022, 05:50 PM

it appears that i have done all that i can do on this end... it just continues to hang up or wont let me go to another of my farms.. i sent you the answers you asked for.. I can even get to your farm.

**Taz D** · #9 Jul 26 2022, 05:57 PM

Quote:

Originally Posted by zookeeperkaren

it appears that i have done all that i can do on this end... it just continues to hang up or wont let me go to another of my farms.. i sent you the answers you asked for.. I can even get to your farm.

Hi ZookeeperKaren,
EDIT: Just found your answers. Sorry I did not see them in the quote.
The 4GB of Ram is only half of what is required for the game. That can cause problems with loading your farms. We have turned off all the Show items for your farms to limit what gets loaded when you open your farms. Try loading them and then see if you can move around them.
Unfortunately the Chromebooks with less than 8 GB of ram do struggle with loading and working the game. There isn't anything that we can do for that. The new system for WebGL requires more memory (ram) to run the game.

**Rob T** · #10 Jan 12 2021, 04:27 AM

Quote:

Originally Posted by sassy68

how do I do my quests and co-ops. this new version is so confusing all I know how to do is my crops cant figure out anything else I liked the old way at least I could do everything now all I can do is my crops I dont like it and if it doesnt change to the way it used to be I will quit playing

Hi Sassy,

The new version for the moment does have missing features, but rest assured, they will all be added back to the game over the next few weeks.