OFFICIAL Facilities and Facility Manager

[marymarcel]

Originally Posted by Dana1971

Hi,
I need to know where I fill out for a refund of some FT Cash when I bought 5 Turbo Mineral Mine's when there was the glitch of a mineral shortage, and they fixed it. I don't need 5 of these.

Thank you!

Hi Dana

You have to contact Support. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you dont get the automatic response, then read the following thread:
http://r1.slashkey.com/forum/showthread.php?t=644366

[BarbLH]

Hope you can help me... Since December 2nd I've tried unsuccessfully to work a neighbor's facilities (regular & clients). I keep getting the message, "Sorry, this is an invalid facility work request." I've tried 3 different browsers, chrome, firefox, & edge, but still get the same message on both facilities. I've also cleared cache & run the FT memcache.

Don't know why I'm suddenly having this problem. We are Facebook friends & also FT neighbors. My neighbor always posts from these same facilities. I tried identifying them but couldn't. I asked if she could post from different facilities but she hasn't responded.

[marymarcel]

Originally Posted by BarbLH

Hope you can help me... Since December 2nd I've tried unsuccessfully to work a neighbor's facilities (regular & clients). I keep getting the message, "Sorry, this is an invalid facility work request." I've tried 3 different browsers, chrome, firefox, & edge, but still get the same message on both facilities. I've also cleared cache & run the FT memcache.

Don't know why I'm suddenly having this problem. We are Facebook friends & also FT neighbors. My neighbor always posts from these same facilities. I tried identifying them but couldn't. I asked if she could post from different facilities but she hasn't responded.

Hi BarbH

Are you trying to work them from Wall Requests or from posts on Facebook or both ways?

Sometimes the posts on facebook had a problem but they are good to work from Wall Requests.

[BarbLH]

Originally Posted by marymarcel

Hi BarbH

Are you trying to work them from Wall Requests or from posts on Facebook or both ways?

Sometimes the posts on facebook had a problem but they are good to work from Wall Requests.

Thanks, marymarcel! I had to work them from Facebook posts. My friend had posted 3 hours earlier; my Wall Requests only went back about 40 min. (I have a lot of very active FT friends.) I'll ask her if she can repost.

[marymarcel]

Originally Posted by BarbLH

Thanks, marymarcel! I had to work them from Facebook posts. My friend had posted 3 hours earlier; my Wall Requests only went back about 40 min. (I have a lot of very active FT friends.) I'll ask her if she can repost.

You are welcome Barb

One more thing for you. Were you getting a message about "invalid facility work request" or the message said it was "only reserved for friends" ?

Asking this as some users manage more than one account and if they use the Switch users in Facebook then you usually get the wrong information in Wall requests but the right one in Facebook posts.

This can also happens with trains boosts and ships.

To fix this problem, your friend has to log out of both accounts and then log into one of them, do all the work they need, close that account and then log into the other account.

If that doesnt work for them, then they should use different browser for each account.

[BarbLH]

Originally Posted by marymarcel

You are welcome Barb

One more thing for you. Were you getting a message about "invalid facility work request" or the message said it was "only reserved for friends" ?

Asking this as some users manage more than one account and if they use the Switch users in Facebook then you usually get the wrong information in Wall requests but the right one in Facebook posts.

This can also happens with trains boosts and ships.

To fix this problem, your friend has to log out of both accounts and then log into one of them, do all the work they need, close that account and then log into the other account.

If that doesnt work for them, then they should use different browser for each account.

Thanks! It was definitely the "invalid facility work request" message.

[pbellah]

Originally Posted by marymarcel

Hi pbellah

I moved your post to the thread about facilities.

When you posted about this problem in June, you were asked to give more details, for example which facilities and services are having this problem but you didnt respond.

Please provide a list of them so we can check and try to help you.
Thanks!

For example, I can't get enough soy sauce because although I have 2 factories for producing this only one is producing. I am running out of carbon steel sheets because I have 3 metal mills but only one is producing

[Taz D]

Originally Posted by pbellah

For example, I can't get enough soy sauce because although I have 2 factories for producing this only one is producing. I am running out of carbon steel sheets because I have 3 metal mills but only one is producing

Hi pbellah,
Please go to your Facility Manager and find those facilities. Make sure there is a check in the box for those facilities so they will fill.

[MOM GLENDA]

when i work friends posts it shows they gave me products then shows opps you already work theses .being doing this since last update

[marymarcel]

Originally Posted by MOM GLENDA

when i work friends posts it shows they gave me products then shows opps you already work theses .being doing this since last update

Hi MOM GLENDA

Is this happening to all your friends facilities work requests or only to one of them?

Please clear your memcache and see if that fix your problem.