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  #1151  
Old Jul 10 2025, 05:27 PM
Taz D's Avatar
Taz D Taz D is offline
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Originally Posted by rockcandymountain View Post
It has been 2 days since I submitted a ticket to support. Should I have heard something back from they by now?

Thanks
Hi Rockcandymountain,
It depends on how many tickets they have. They are not a 24/7 operation.

Besides I said your friend needs to send the email to them as that is the account that is affected and not yours. That gift was received by them but disappeared.

Edit: Please check your spam folder for the reply as you were answered. Tell your friend to buy another for coin as that would be a duplicate and will only cost coins. I would suggest they do so from a farm that is not layered and doesn't have a lot on it.
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Last edited by Taz D; Jul 10 2025 at 05:58 PM.
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  #1152  
Old Yesterday, 10:29 PM
LisaScobee LisaScobee is offline
 
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I have a goal for receiving Blueberry gifts. I've accepted two (and yes they were the "original" gift) and only gotten credit for one of them.
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  #1153  
Old Yesterday, 10:41 PM
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Taz D Taz D is offline
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Originally Posted by LisaScobee View Post
I have a goal for receiving Blueberry gifts. I've accepted two (and yes they were the "original" gift) and only gotten credit for one of them.
Hi Lisa,
I have no idea why you didn't get both of them. Did both of them show in the gift box? It would show 30 blueberries (15 each gift) if they were both in the gift box.
Unfortunately there is nothing we can do to correct this.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #1154  
Old Yesterday, 11:19 PM
LisaScobee LisaScobee is offline
 
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This time I got yours, but I should have a total of 3 so far.

Quote:
Originally Posted by Taz D View Post
Hi Lisa,
I have no idea why you didn't get both of them. Did both of them show in the gift box? It would show 30 blueberries (15 each gift) if they were both in the gift box.
Unfortunately there is nothing we can do to correct this.
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File Type: jpg blueberry.jpg (26.2 KB, 2 views)
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Last edited by LisaScobee; Yesterday at 11:23 PM.
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  #1155  
Old Yesterday, 11:23 PM
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Taz D Taz D is offline
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Originally Posted by LisaScobee View Post
This time I got yours, but I should have a total of 3 so far.
Hi Lisa,
I am sorry, but we have no way to correct this. If you want you can contact Support, but they do not have a way to add any either.
One thing I can suggest is to exchange one for the blueberries and accept it, but don't store it. You can then go to gift box, click on More in the box for it and request another one. You can click on More 5 times and request one. That will go to the Other wall requests and your neighbors can send you 5 of them from there.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #1156  
Old Yesterday, 11:24 PM
LisaScobee LisaScobee is offline
 
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Will this method cause the blueberries to be counted towards that goal?

Quote:
Originally Posted by Taz D View Post
Hi Lisa,
I am sorry, but we have no way to correct this. If you want you can contact Support, but they do not have a way to add any either.
One thing I can suggest is to exchange one for the blueberries and accept it, but don't store it. You can then go to gift box, click on More in the box for it and request another one. You can click on More 5 times and request one. That will go to the Other wall requests and your neighbors can send you 5 of them from there.
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  #1157  
Old Yesterday, 11:26 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by LisaScobee View Post
Will this method cause the blueberries to be counted towards that goal?
Hi Lisa,
They would all be original, so all except the one you exchanged will count.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #1158  
Old Today, 01:26 PM
LisaScobee LisaScobee is offline
 
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I just exchanged a bunch of gifts for POTATOES but I haven't exchanged ANYTHING for BLUEBERRIES.

Quote:
Originally Posted by Taz D View Post
Hi Lisa,
They would all be original, so all except the one you exchanged will count.
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Last edited by LisaScobee; Today at 01:28 PM. Reason: added something
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  #1159  
Old Today, 01:45 PM
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marymarcel marymarcel is offline
 
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Quote:
Originally Posted by LisaScobee View Post
I just exchanged a bunch of gifts for POTATOES but I haven't exchanged ANYTHING for BLUEBERRIES.
Hi Lisa

Just sent you blueberries.

Accept the gift and store them and see if they count.
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  #1160  
Old Today, 05:21 PM
LisaScobee LisaScobee is offline
 
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They did. Not sure what was going on earlier. Got Blueberries from you and one other. I still need 12 more for the monthly goal.

Quote:
Originally Posted by marymarcel View Post
Hi Lisa

Just sent you blueberries.

Accept the gift and store them and see if they count.
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Last edited by LisaScobee; Today at 05:22 PM. Reason: added something
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