OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[marymarcel]

Originally Posted by FarmerRita09

1036647811 Build No: 713
game might load once then as I try to move from farm to farm it wont load and then sometimes it isnt loading at all. Cleared cache, restarted computer and all seems up to date. Tried on Chrome and Edge thanks so much

Hi FarmerRita

I just loaded your farms and moved from farm to farm without problems.

You have more suggestions to try in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

If nothing works for you, then it could be an internet problem somewhere between you and the game servers that is causing data to be lost. Between you and the servers are many links that the data for the game has to travel through to get to and from the server. Any one of those links having a problem or heavy traffic can cause slowed down or lost data transfer.

[Early Girl]

What is going on with contacting Support? I am currently having problems with the game loading as well as being able to do normal farm tasks. I have not seen answers to the problem within the Forum, but when I click the Support link, it does not take me to the normal in game email. Any idea how long this will last? Thanks

[marymarcel]

Originally Posted by Early Girl

What is going on with contacting Support? I am currently having problems with the game loading as well as being able to do normal farm tasks. I have not seen answers to the problem within the Forum, but when I click the Support link, it does not take me to the normal in game email. Any idea how long this will last? Thanks

Hi Early Girl

If you are having problems loading the game and/or woki g farms please be sure your browser and operation system are up to date. Chrome and Edge browsers have updated to Version 138.

You have more suggestions to try in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590


If nothing works for you, then it could be an internet problem somewhere between you and the game servers that is causing data to be lost. Between you and the servers are many links that the data for the game has to travel through to get to and from the server. Any one of those links having a problem or heavy traffic can cause slowed down or lost data transfer.

About Support they are updating their ticket system and we do not know how long it will take.
Please use the following email address to contact them:
support@slashkey.com

[FarmerRita09]

this morning no change, I MIGHT get to do three to four tasks (planting, moving farm to farm, working others facilities) and it locks up again and frequently see these yellow messages that say something about SpriteDownloader error etc etc.........sorry I dont know how to send the actual picture. Other applications on the computer using internet are working normally and internet has been turned off and reset. Just updating with you so maybe it will help determine a solution for myself and others that are having issues working the farms......thanks in advance Rita 1036647811 Build No: 713

[Taz D]

Originally Posted by FarmerRita09

this morning no change, I MIGHT get to do three to four tasks (planting, moving farm to farm, working others facilities) and it locks up again and frequently see these yellow messages that say something about SpriteDownloader error etc etc.........sorry I dont know how to send the actual picture. Other applications on the computer using internet are working normally and internet has been turned off and reset. Just updating with you so maybe it will help determine a solution for myself and others that are having issues working the farms......thanks in advance Rita 1036647811 Build No: 713

Hi Rita,
The spritedownloader error has been fixed but not released yet. Should be released with the facilities when they get released. However that error does not affect your play at all. Even though your internet is working for other sites that does not mean it wwill work for getting to the game site. There are many links your data has to go through to get between you and the game servers. Any one of those links having problems can cause slow data transfer or loss of data giving you problems. Unfortunately we have no control or way to monitor those links. The only thing you can do is wait for whoever owns those links to fix the problem.

[FarmerRita09]

thanks for a quick response