OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Tiger]

Originally Posted by Conjetta

I am posting this for a friend who lives in Vietnam. He said he was not allowed to post for himself.

He says he's having trouble loading between 8-10:00 PM, Vietnam time zone.
He says he can load neighbor's facilities, but it takes several tries.
He also says he can not work his sn farms. His system freezes. But other than those two hours, everything works fine. His ID# is 604470133.

Can you help him?

Hi Conjetta,

There is nothing being done to the game servers at that time of day. It sounds like the internet over there may be high in traffic at those times in his area which would slow connections down. If there was a game wide issue at that time we would be seeing a lot of posts at that time about it and we're not.

He should check with his ISP to make sure there's no routine work being done at those times and for them to check his service is also fine from their end. From there on there's no way to track where the problem is as all the connections everyone goes through to get to anywhere on the internet can vary as to which route and who owns any connection.

For his forum issue, if he was not logged into the forum or was trying to post in an area that is not open for posting then he will see that message. Perhaps you can check that with him.

If it's not that you can get just his username that he used for the forum, we will take a look. Please do not post his email address on the open forum, this is a public forum so anyone can read it, so not the best idea.