OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Taz D]

Originally Posted by Kathyrdr

Did as you said, still not working. Isn't there anyone you can notify? Otherwise I'm stuck not being able to do anything
What if the persson who has the problem is on vacation or out sick?

Hi Kathyrdr,
I am not talking about individuals. It is the internet provider companies that have the links you go through. There isn't anyone we can call as we don't know who has the problem. Every one who connects to play the game goes through different paths to get to the servers. We do not know where your path runs, so no way for us to even determine where the problem is.
I am sorry, but yes you are stuck until the problem clears up.

[Auntie Al]

Hi, I am unable to get on the game this morning. I have cleared the memcache and my browser history. I load the game but can't connect to the server. Is there a problem today?

[marymarcel]

Originally Posted by Auntie Al

Hi, I am unable to get on the game this morning. I have cleared the memcache and my browser history. I load the game but can't connect to the server. Is there a problem today?

Hi Auntie Al

No as far as we know.

I have just loaded your farms without problems.

Please be sure your browser and operating system are up to date. After any update it is always better to restart your computer.

You have more suggestions to try in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

If nothing works for you, then it could be an internet issue. Usually most internet providers have a few paths from them to outside world. If the one that links to the FT servers is down or have heavy traffic then they can't get to their farms but other things will work for you.

[Auntie Al]

My internet is fine. I use Opera but just tried Google and had success. I use Opera everyday so do you have any idea why I would have a problem? Thanks

[Taz D]

Originally Posted by Auntie Al

My internet is fine. I use Opera but just tried Google and had success. I use Opera everyday so do you have any idea why I would have a problem? Thanks

Hi Auntie Al,
As Marymarcel said, make sure your browser is up to date. Also make sure Opera has not added a block for the website. Since you are able to load it in Google then it has to be something with your Opera that is causing it to not load.

[Auntie Al]

Thank you! Duh, just after I got your reply, I got the alert from Opera that there was a browser update. All is good now.