OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[Sue Hutzel]

USER ID number ( 1491182594 )
Hi, I am having trouble with trees and flowers vanishing off my farms. On 33 last week they all (Trees)vanished. Then this morning on Farm 4 my flowers disappeared. I do have layered items and some farms are stacked. But I haven't had issues with trees and flowers vanishing in great numbers like this before. My friend send me the memcache link but it didn't help the problem. What can I do to make sure I don't lose more trees and flowers and the coins they cost?

[marymarcel]

Originally Posted by Sue Hutzel

USER ID number ( 1491182594 )
Hi, I am having trouble with trees and flowers vanishing off my farms. On 33 last week they all (Trees)vanished. Then this morning on Farm 4 my flowers disappeared. I do have layered items and some farms are stacked. But I haven't had issues with trees and flowers vanishing in great numbers like this before. My friend send me the memcache link but it didn't help the problem. What can I do to make sure I don't lose more trees and flowers and the coins they cost?

Hi Sue Hutzel

I visited your farms 4 and 33 .

Farm 4 has crops x9 and flowers plus facilities and animal buildings. Cant you see the flowers on that farm?

Farm 33 only shows crops and facilities / animal buildings.

If you cant see flowers on farm 4 then clear your browser cache. First time you load the game after the clearing it will load slowly as it has to load all graphics again.
You have instructions in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=421890

[Sue Hutzel]

I will try what you say. The trees on 33 have been gone a couple of weeks now. I still see no flowers on 4 but I will try this.My friend helped me with the memcache when the trees on 33 vanished but it did not help. I'm not sure why they vanished.

Originally Posted by marymarcel

Hi Sue Hutzel

I visited your farms 4 and 33 .

Farm 4 has crops x9 and flowers plus facilities and animal buildings. Cant you see the flowers on that farm?

Farm 33 only shows crops and facilities / animal buildings.

If you cant see flowers on farm 4 then clear your browser cache. First time you load the game after the clearing it will load slowly as it has to load all graphics again.
You have instructions in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=421890

[marymarcel]

Originally Posted by Sue Hutzel

I will try what you say. The trees on 33 have been gone a couple of weeks now. I still see no flowers on 4 but I will try this.My friend helped me with the memcache when the trees on 33 vanished but it did not help. I'm not sure why they vanished.

Hi Sue

When you cant see some items on a farm, then you have to ask a friend to check if they can see them.

I can see all flowers on your farm 4 so the problem is in your browser with graphics. That is why I asked you to clear your browser cache. Memcache has nothing to do with this kind of problem.

I cant see trees on your farm 33, so if you wish you can contact Support. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you cant find the automatic response, then read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

[Sue Hutzel]

Thank you for helping. I will contact support about the trees. I had my good friend and neighbor check and she sees no trees on 33 or 4.I had a lot of them, too not just a few. I forgot to mention they're missing from 4 too. I will contact support.
I will try to clean my browser cache but I'm not sure how so my friend is going to try and walk me through it. I'm blind in one eye so navigating new things can be difficult for me.

Originally Posted by marymarcel

Hi Sue Hutzel

I visited your farms 4 and 33 .

Farm 4 has crops x9 and flowers plus facilities and animal buildings. Cant you see the flowers on that farm?

Farm 33 only shows crops and facilities / animal buildings.

If you cant see flowers on farm 4 then clear your browser cache. First time you load the game after the clearing it will load slowly as it has to load all graphics again.
You have instructions in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=421890

[marymarcel]

Originally Posted by Sue Hutzel

Thank you for helping. I will contact support about the trees. I had my good friend and neighbor check and she sees no trees on 33 or 4.I had a lot of them, too not just a few. I forgot to mention they're missing from 4 too. I will contact support.
I will try to clean my browser cache but I'm not sure how so my friend is going to try and walk me through it. I'm blind in one eye so navigating new things can be difficult for me.

Ok Sue

Im sure that when you clear your browser cache you will be able to see your flowers on farm 4. They are ready to harvest at this time.

And yes, for missing trees you have to contact Support.