OFFICIAL Problems with crops and products disappearing from Storage

[marymarcel]

Originally Posted by Sundos

Thanks Mary I prefer it not be public to my facebook so if it is working here without doing that I will leave it as is

You are welcome Sundos

[Southern_Wolf]

Hoping you can help!
I have missing facilities on Farms #2, #4, #8, #12 and #15. Since I didn't make a log of my facilities and what farms they are located on I can't say exactly what facilities are missing. I just know I have a gaps, spaces between facilities that weren't previously there.
I had an extra facility on one farm that wasn't previously there. I got a notice from FT about having 2 of the same facilities on one Farm and only being able to be utilized at a time. I was offered to see the facilities and removed one to storage. And since I haven't purchased any new facilities in a long time I know this is some sort of glitch. Both facilities had the exact same amount of items that had been produced and the same amount being produced. When I moved one of the facilities to my storage - poof, it magically disappeared. It's not in storage or on the farm.
And on farm #23 when I try to harvest my Pimento Trees a large quantity of my Pimento Trees disappear. I can't verify If I'm getting the produce or not. After harvesting - poof, the trees are back on the farm. They only disappear while harvesting.

[Tiger]

Originally Posted by Southern_Wolf

Hoping you can help!
I have missing facilities on Farms #2, #4, #8, #12 and #15. Since I didn't make a log of my facilities and what farms they are located on I can't say exactly what facilities are missing. I just know I have a gaps, spaces between facilities that weren't previously there.
I had an extra facility on one farm that wasn't previously there. I got a notice from FT about having 2 of the same facilities on one Farm and only being able to be utilized at a time. I was offered to see the facilities and removed one to storage. And since I haven't purchased any new facilities in a long time I know this is some sort of glitch. Both facilities had the exact same amount of items that had been produced and the same amount being produced. When I moved one of the facilities to my storage - poof, it magically disappeared. It's not in storage or on the farm.
And on farm #23 when I try to harvest my Pimento Trees a large quantity of my Pimento Trees disappear. I can't verify If I'm getting the produce or not. After harvesting - poof, the trees are back on the farm. They only disappear while harvesting.

Hi Southern_Wolf,

I've had a look at your data and the good news is that you don't have any Farm Cash Facilities missing.

The warning about duplicated facilities on the same farm was added back to the game yesterday which is why you haven't seen it before. It only applies to Farm Cash Facilities. You have stored a Farm Cash facility, it's the Boat Yard, and it's in your Item storage.

When you have 2 (or more) of the same facilities on the same farm, when you look in both of them they will show the same information about products as the the second one mimics what the other one is producing/stocking so that it doesn't matter which one you open to check the products. The second one even though it looks like it's producing or stocking products is only decoration when another one is present on the same farm. For it to produce/stock products it needs to be on a different farm from the other one.

I am sorry but we don't have data on any coin facilities you may have had and may be missing.
What I suggest you do to check for the coin facilities is open the store and set it to Facilities and then change the Funnel filter not Not Owned and see if any coin facilities show up as not owned. If you bought all of the coin facilities we have it should show you if any are no longer owned if you only had one of each of them.

For your pimento trees, have a look at the ones you were harvesting and see if the times on any of them are different or if they all have the same time until ready to harvest. Then pick up the tree shaker you own and look at the eye bottom right of your game screen and see if it's part closed or fully open.

When the eye is part closed any trees that are not ready to harvest will disappear from view. As you harvest the ones that are ready to harvest those will also disappear from view as you harvest them. Once you drop the tool then all of them should show back up.

If you want the trees to always show up while you harvest them, click on the eye so it's fully open. It doesn't matter if the eye is part closed or fully open, you will be getting the harvests from them with either method.

[vdwok]

Im missing my cucumbers. I'm pretty sure I had at least 80 thousand of them. Any idea what happened? Thanks Vicky

[Taz D]

Originally Posted by vdwok

Im missing my cucumbers. I'm pretty sure I had at least 80 thousand of them. Any idea what happened? Thanks Vicky

Hi Vicky,
I anm sorry, but unless you used them or accidently sold them then we don't know.We do not have any way to track the sales of individual items or the usage of them.

[dkwnek]

Hi - I'm finding multiple instances of my products not going into storage, so I'm unable to start producing things in my factories and service factories.
Please help (user ID 1212939835 )

[Taz D]

Originally Posted by dkwnek

Hi - I'm finding multiple instances of my products not going into storage, so I'm unable to start producing things in my factories and service factories.
Please help (user ID 1212939835 )

Hi dkwnek,
You are going to have to supply details on what products are not going into your storage for us to check this. There are far too many different products for us to see.
Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and see if that helps.
https://apps.facebook.com/farmtown/p...lear_memcached


It will not bring back anything that is missing, but may stop any loss in the future.

[Leather924]

the last few days I've noticed that when I harvest my fish, I'll have about 20,000 of each type, then when I reload, it goes down to about 2,000. The amounts vary, but its significant. Today I had over 600k of a few types, then when I reloaded, it went down to 22k. This has been happening since the game came back on line earlier this month.

[marymarcel]

Originally Posted by Leather924

the last few days I've noticed that when I harvest my fish, I'll have about 20,000 of each type, then when I reload, it goes down to about 2,000. The amounts vary, but its significant. Today I had over 600k of a few types, then when I reloaded, it went down to 22k. This has been happening since the game came back on line earlier this month.

Hi Leather

I had a look at your data and some fish show amounts for more than 20,000

Please next time, take a picture or take note of the fish stored before and after fishing. Then reload the game and check the amounts again.

Let us know which fish are showing the problem and which amounts you have taken note.

You can also run memcache, link below. A new window will open with a short list of unsettings. Close that window and your farm in all tabs you have it open. Then reopen your farms.

https://apps.facebook.com/farmtown/p...lear_memcached

[honeyg56]

Hi there

Last night I had 88% of stock in storage, this morning I only have 51%. I haven't done anything to change this.

Also the surround of the game has turned black and again I have not changed any settings on this.

The clear memcache link does not appear to be working either

Any suggestions on how to fix this?