HTML5/WebGL: Game Not loading or frequent crashes

[Taz D]

Originally Posted by Robbo Robson

I can work my farms. I can hire people to work my farms.
I do can quests.
I can receive gifts.
But I cannot send gifts to anyone.
If I try to work on another FT farm, the game runs too slow.

There were a couple of times that I got the black screen of death and game would not load but that was a few months ago. No problem since then.

My Chrome Browser is up to date.
I have the proper XL tools.
I have deleted the cache in the Browser.

My laptop needs the 2021-11 Cumulative Update for Windows 10 version 1909 for X64 based system. However my laptop has not been able to install this update.
Could this be the reason for the FT errors?
I will be getting the laptop re-imaged in the next few weeks to get the upgrade.

Hi Robbo,
My laptop also had problems with the same update, but it did finally load it last night. So try again and see if it will load.



For the gifts, check that 3rd party cookies and popups are still showing allowed in your browser. If you are only checking they are allowed by clicking on the padlock in the browser address bar please also go into the browser settings and make sure that they are not blocked there either. Browser updates can sometimes change these settings.
Instructions for the common browsers can be found by clicking on this link:
http://r1.slashkey.com/forum/showthread.php?t=625118


Try also clearing your FT memcache. To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window.

If those don't help, please see if you get the same problem in another updated browser that has 3rd party cookies and popups allowed.


Working on other's farms will slow down depending on how heavily layered their farms are. The more of those farms you work the slower it will get because you are using up your memory in the laptop and if your laptop doesn't have a lot then it will effect how long you can work and will be prone to freezing up. One thing you can do before you go to get hired is to uncheck all the show items that don't involve the work, like buildings and decorations.

[Robbo Robson]

Originally Posted by Taz D

Hi Robbo,
My laptop also had problems with the same update, but it did finally load it last night. So try again and see if it will load.



For the gifts, check that 3rd party cookies and popups are still showing allowed in your browser. If you are only checking they are allowed by clicking on the padlock in the browser address bar please also go into the browser settings and make sure that they are not blocked there either. Browser updates can sometimes change these settings.
Instructions for the common browsers can be found by clicking on this link:
http://r1.slashkey.com/forum/showthread.php?t=625118


Try also clearing your FT memcache. To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window.

If those don't help, please see if you get the same problem in another updated browser that has 3rd party cookies and popups allowed.


Working on other's farms will slow down depending on how heavily layered their farms are. The more of those farms you work the slower it will get because you are using up your memory in the laptop and if your laptop doesn't have a lot then it will effect how long you can work and will be prone to freezing up. One thing you can do before you go to get hired is to uncheck all the show items that don't involve the work, like buildings and decorations.

I got my laptop re-imaged today. I still cannot send gifts to FT friends. I have gone thru the other ideas that have been selected but still no luck. This problem (no ability to send gifts started about 30 days ago).
I will keep checking posts to see if anyone else has this problem and found an answer.

[marymarcel]

Originally Posted by Robbo Robson

I got my laptop re-imaged today. I still cannot send gifts to FT friends. I have gone thru the other ideas that have been selected but still no luck. This problem (no ability to send gifts started about 30 days ago).
I will keep checking posts to see if anyone else has this problem and found an answer.

Hi Robbo

Taz is not available at this moment.

What happens when you try to send gifts to your friends?
Is the problem only happening when you use the Send Gifts tab or also when you try to send gifts back from your My Requests tab?
Do you also have problems sending trains boost requests to your friends?

You said you were using Chrome as your browser, Im also using it and have no problems with it.

Please check Chrome is up to date, I got an update a few hours ago. Also, check if you have any pending update for Windows or Mac in case you use it.

We have updated the thread about how to check if 3rd party cookies are still allowed in your browser, so please have a look at it again, this is the link:

http://r1.slashkey.com/forum/showthread.php?t=625118

Also, if you continue having problems with Chrome, try another updated browser with 3rd party cookies allowed in it.

[Robbo Robson]

Originally Posted by Taz D

Hi Robbo,
My laptop also had problems with the same update, but it did finally load it last night. So try again and see if it will load.



For the gifts, check that 3rd party cookies and popups are still showing allowed in your browser. If you are only checking they are allowed by clicking on the padlock in the browser address bar please also go into the browser settings and make sure that they are not blocked there either. Browser updates can sometimes change these settings.
Instructions for the common browsers can be found by clicking on this link:
http://r1.slashkey.com/forum/showthread.php?t=625118


Try also clearing your FT memcache. To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window.

If those don't help, please see if you get the same problem in another updated browser that has 3rd party cookies and popups allowed.


Working on other's farms will slow down depending on how heavily layered their farms are. The more of those farms you work the slower it will get because you are using up your memory in the laptop and if your laptop doesn't have a lot then it will effect how long you can work and will be prone to freezing up. One thing you can do before you go to get hired is to uncheck all the show items that don't involve the work, like buildings and decorations.

No change. My computer got re-imaged tonight. It is working a little faster. Most things in Farmtown work but.....
I still cannot send gifts. I have check my version of Chrome, no issues. I have checked the cookie restrictions, none. I even logged into google hoping it would allow me to send gifts. Nope.
This is my problem #1410128365. I checked the other ideas previously submitted. I am up to date on everything. I am only guessing that something got installed in the FT network cause it appears others are having similar problems. In the interim, I will keep checking this string to see if anyone is able to figure the problem.

[marymarcel]

Originally Posted by Robbo Robson

No change. My computer got re-imaged tonight. It is working a little faster. Most things in Farmtown work but.....
I still cannot send gifts. I have check my version of Chrome, no issues. I have checked the cookie restrictions, none. I even logged into google hoping it would allow me to send gifts. Nope.
This is my problem #1410128365. I checked the other ideas previously submitted. I am up to date on everything. I am only guessing that something got installed in the FT network cause it appears others are having similar problems. In the interim, I will keep checking this string to see if anyone is able to figure the problem.

Hi Robbo

You dont say if you tried other updated browser with 3rd party cookies allowed in it.

Is this happening only trying to send gifts from Send gifts tab or also sending gifts back from your My Requests tab?

If you have trains, do you also have the problem trying to send train boost requests to friends?

Did you check if you have any extension in your browser or if your antivirus could be blocking you for sending gifts?

How many friends do you have playing the game? If you have lot of friends that could be the reason why the lists are not loading. Facebook determine the amount of friends and that is something we cant change.