HTML5/WebGL: Game Not loading or frequent crashes

[marymarcel]

Originally Posted by mnkysma

Like others I am very grateful for the hard work you've done and continue to do. I understand very well that when things are rolled out there are problems that can't be foreseen and that it's almost like a game of whack-a-mole. That said here's my frustrating problem. (I clicked the link at the top of the page, this is where it landed me. Apologies if this is the wrong location.) First here's the information the box at the top of the game screen indicated was important.

1701960194--user #

2021-01-31 06:14:01.934 INFOCheckpoint-B-000 - Initialized
2021-01-31 06:14:01.935 LOGFT Client Services Inited.
2021-01-31 06:14:01.937 LOGSessionId: 302314
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.104 Safari/537.36
WebGL Supported, but DISABLED ------------------- ERROR!

I am using Chrome and when the message first came up that my browser did not support WebGL I went to google. The recommendation I found was:
First--make sure that hardware acceleration was checked in the browser settings. It already was.
Second--goto chrome://flags, look for WebGL and make sure it is enabled. It was.
Third--restart browser to enact changes. I did.

It worked--for a time. Then I got a quick black screen, the game reloaded and the opening screen appeared with a message box above that said "your browser does not support WebGL" and the game refused to reload. I have gotten it to work for a time on Firefox and Edge with the same results. It works for a time, then goes toes up and dies.
I checked to see if the browser is up to date and got this message:

Google Chrome is up to date
Version 88.0.4324.104 (Official Build) (64-bit)

I will continue to look for possible solutions on the net. In the meantime I wanted to notify the team of this problem. Maybe someone else is having it, maybe not.

Any suggestions would be appreciated.

Thank you, warm regards....s.w.

Originally Posted by mnkysma

I forgot a step that I took--there was a direction to check the graphics feature status to make sure that hardware was accelerated after going to the "flags". (chrome://gpu) This is what I found. Not being a programmer most of the information doesn't make much sense to me but it appears that WebGL was started correctly.

Graphics Feature Status
Canvas: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Out-of-process Rasterization: Hardware accelerated
OpenGL: Enabled
Hardware Protected Video Decode: Unavailable
Rasterization: Hardware accelerated
Skia Renderer: Enabled
Video Decode: Hardware accelerated
Vulkan: Disabled
WebGL: Hardware accelerated
WebGL2: Hardware accelerated

Thank you....sw

Hi mnkysma

Please clear your browser cache. The first time you try to load the game after the clearing, it will load slower, it could take 5 minutes, as all graphics have to be loaded again.

If you need instructions on how to clear your browser please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890