OFFICIAL Neighbors, Super Neighbors, & Buddies

[marymarcel]

Originally Posted by Palmarina

Hi, me too I have again problems with buddies or neighbours I removed, and then they still can send me gifts, trains and ships. I removed them from my and their buddy/neighbour lists, unfriended on facebook in case they were friends there. Cleared memcache and macromedia files. And restarted the whole process, but in vain. They still have me on one of their lists. Apparently this removal process does not work because I notice that more people encounter this problem.
I try to discourage these people by not clicking on their gifts, trains or ships, but sometimes I do not read who sent gifts, trains or ships and accept. So, I guess I am on their list of people who help them.

Do I have to report this or do they already know that?

Hi Palmarina

If they are still able to send you trains, gifts then you are in their lists.

Please click in the Friends lists icon and check if are showing up there in any of the lists.
If you still can go to their farms then click in the little tool box and check if you were removed from their lists.

Other than that, you need to contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366