Quote:
Originally Posted by joy_of_oz
Hi Taz , no good again , Cass wants her money back. Every time it failed, did what you said . Just hopeless, 200 farm cash wasted ! Joy
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Hi joy_of_oz,
Taz isn't available at this time.
By any chance could the farm your SN was designing be layered and the trees be sitting on top of something else like crops for example. Or could they be trying to use a trick to move them on top of something like crops? If they were trying to move things that are layered or trying to layer, please do not post those instructions on the forum as we are not permitted to allow those.
If that is what they were trying to do, that could be interfering with the transplanters working correctly.
If you have space on a farm that isn't layered you could try asking them to move some trees on that farm to a clear spot where nothing else is, and see if the transplanter works correctly then.
Please also report this issue to the support team to look into and please remember to give them the exact method and what your SN is moving when using the transplanters and what size transplanter they were using.
To contact Support, make sure that you are logged into the website then click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that:
Support Issues - how to find their replies.