Quote:
Originally Posted by SusieWoo
Hi all. I've had one of my Farmcash facilities disappear on me again (same as last October). I was moving my Gardening Tools Factory from one farm to another. When I went to put it on the new farm, I got the "cannot move item from storage" error message. I went back into storage and tried to put it back on the original farm (just in case there was a problem with the farm I was trying to put it on) and got the same message. Other facilities that I was moving came over to the new farm with no problem. I've now reloaded th game and the Gardening Tools Factory has disappeared - not in my storage and not on any of my farms - help!
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Hi SusieWoo,
I have moved your post to the subject thread about missing items.
I have confirmed in your account data that facility is indeed missing. You will need to contact Support about this as we can not do refunds through the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366