Quote:
Originally Posted by demetri@webmail.co.za
hi all,
i have a strange question for Slashkey.
do you guys have any influence at Facebook?
my daughter's account was hacked and hijacked about 6 months ago.
we are having no joy with Facebook that does not even bother to reply to messages and the auto-help is totally useless.
the hijacker changed the login email address and the phone number and now the name too.
it is the same account that she uses for Farmtown and she has reached level 1,250
can you assist with FB taking notice and helping her to recover her account?
thank you
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Hi demetri
Im sorry but there is nothing we can do.
Your daughter has to work with facebook to get her account back.
Maybe, if many of her friends send to Facebook the problems she is having then sometimes they pay attention, but Im not sure after 6 months.
If she wishes she could contact Support and see if they can do something. To contact them click on the link below, fill out the form and submit it. She has to be patient as it can take anywhere from a few hours to a few days for them to respond to her depending on how many tickets they have ahead of hers.
http://apps.facebook.com/farmtown/settings2/support/
She will receive an automatic response email when you submit your ticket. That email will have her ticket number and a link for her to check the status of her ticket, so please do not delete that email. If she does not see the email then check the spam folder as sometimes those emails get classified as spam.
If she doesnt find the automatic response then she has to read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366